Retail Sales Merchandiser
Jumbo Electronics Co. LTD
Total years of experience :18 years, 5 Months
o Ensures the achievement of sales targets;
o Responsible for timely and proper display and replenishment of merchandise;
o Receives and check accuracy of all products deliveries and reports discrepancies immediately;
o Conduct inventory as scheduled;
o Identify and segregate items for pull-out damage, dirty and slow moving;
o Safeguard merchandise from external and internal losses (e.g. theft, damage, etc.);
o Prepare and submit accurate reports on time;
o Provides fast, efficient and courteous service at all
o Provide accurate and timely feedback to RAS for store related concerns and other related thereto.
As a Retail Sales Officer, responsible for dealing with customers, answering queries, selling goods,
handling payments and making sure that the goods are attractively displayed. In specialist stores, for example a
sports goods or computer store, you may need a level of specialist product knowledge.
Duties and Responsibilities are:
Greet customers and ascertain what each customer wants or needs.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales
Watch for and recognize security risks and thefts, and know how to prevent or handle these
situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Prepare sales slips or sales contracts.
Place special orders or call other stores to find desired items.
Demonstrate use or operation of merchandise.
Clean shelves, counters, and tables.
Exchange merchandise for customers and accept returns.
Inventory stock and requisition new stock.
Prepare merchandise for purchase.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Estimate and quote trade-in allowances. Estimate cost of repair or alteration of merchandise.
o Operate till and handle financial transactions.
o Merchandise and replenish stock as directed.
o Assist with deliveries and stock handling as directed.
o Be involved in stock control and management.
o Assisting customer on technical difficulties stocking shelves with merchandise.
o Answering queries from customers.
o Reporting discrepancies and problems to the supervisor.
o Giving advice and guidance on product selection to customers.
o Responsible dealing with customer complaints.
o Working within established guidelines, particularly with brands.
o Attaching price tags to merchandise on the shop floor.
o Receiving and storing the delivery of large amounts of stock
o Keeping up to date with special promotions and putting up displays.
o Be involved in stock control and management.
o Assisting shoppers to find the goods and products they are looking for.
o Creating technical specs for the team.
o Providing product support.
o Develop customer contacts, provide service to all customers for the location as needed, create business opportunities, write contracts, and execute any transactional activity.
o Analysed every feature of the best and worst sellers.
o Assisting sales person on technical problems.
o Installing and configuring products.
o Providing PC software and hardware network support for users.
o Performing maintenance, configuring, installations, trouble shooting for PC's telephones and printers.
o Manage the purchase and rollout of new hardware and software to users.
o Responsible for re-imaging laptops and desktops, arrange TCP/IP and restore the data.
o Responsible for writing custom technical documentation.
o Participated in staff meetings.
o Assisted in the installation and updating of software, setup and troubleshooting of all equipment.
o Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
o Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
o Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
o Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
o Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports
Informatics Computer Institute, Alabang, Philippines Advance Diploma in Information Technology, Marc
University of Perpetual Help Dalta, Binan Laguna, Philippines Bachelor of Science in Computer Science, March 2005 (Under Graduate)
De La Salle University, Damarinas Cavite, Philippines Bachelor in Elementary Education "Major in Math", March 2001 (Under Graduate)