Merchandising Officer
Techmart
Total years of experience :20 years, 5 Months
Maintains customer relationships by visiting with store managers and employees, answering and responding to special requests, describing product features
Responsible on handling the merchandisers and giving instructions on what tasks and things to do
Maintains inventory by restocking shelves with products, observing inventory levels, arranging for return and credit for damaged products
Communicate with retailers and buyers regarding the product, prices, quantity, and warranty.
Completes all reports by observing display and pricing of competitor’s products.
Creates and updates daily, weekly and monthly reports with regards to the movements of stocks in the warehouse
Helps field representative with special promotions by setting up displays, checking daily on special promotions and observing customer reactions to such promotions
Make time to time check on the stock products.
Ensuring the quality of the product, as per category wise, its status and appearance before sending to clients and are sent to its designated stores.
Keeping important documents regarding the product such as receipt, order slips, etc.
Coordinate and preparing LPO to the Section Managers and supervisor of the store.
August 2007 - September 2013, LAMCY PLAZA Dubai, UAE
Senior Customer Service Executive
* Responsible in giving proper and correct mall information, educating the customers with the services and ensure delivery of excellent service
* Stimulate sales where necessary by promoting or upselling certain products. Aware of special mall sales and promotions
* Assisting Airmiles shopping rewards queries, membership and redemption
* Responsible in checking the availability, stock control and replenishment of mall brochures, directories and magazines
* Renders and maintains a friendly, helpful and professional atmosphere at all
* times to customers. Deals quickly and efficiently customer queries.
Post Office/Courier Sales Agent
* Responsible in receiving/sorting of staff mails, selling of postal stamps and * dispatching of ordinary/registered mails, courier and postal parcels service
* Directly in contact with Emirates Post Head Office for any customer inquiry
* regarding their shipments
* Coordinates with Accounts Department in acquiring items for sale in the mall
* kiosk like stamps, phone cards, parking cards, fax and photocopy service
* Checking of sales report with the Account department with the inventory and * other reports
* Prepare necessary correspondence and other documents signed by company
Dec 2006 - July 2007, JASHANMAL NATIONA, Dubai UAE
Salesperson / Promoter ( Fragrance Department under Calvin Klein)
* Promoting Upcoming Products
* Aware of special sales and promotion
* Focuses on achieving daily and monthly sales targets
August 2005 - August 2006, EDSA SHANGRI-LA, Philippines
Internal Security / Concierge Doorman Greeter
* Recognizes security risks/theft, and knows how to handle or prevent such * situations
* Follows all internal rules, policies and procedures based on company's set of * standards
* Build and maintains good guest relationship through quality service
August 2003 - December 2005, JOLLIBEE Food Corporation, Philippines
Product Controller / Regular in Charge
* Thoroughly knowledgeable with the restaurant service procedures and standards
* Promotes customer satisfaction through a high standard of efficiency, consistency and courtesy
* Always enforces food safety procedures to ensure product quality
PROFESSIONAL SKILLS
* Computer literate
* Has a good sense of responsibility and great respect for the profession and colleagues
* Recognizes authority
* Career - oriented and good team player
* Motivated and focused
* Can perform different kinds of job ( Multi-tasking)
* A hard worker who is always eager to learn and open to constructive criticisms
* Driving skill
January 2005 - May 2005, SM City Department Store, Philippines
Retail Sales Representative
* Focuses on achieving daily and monthly sales target
* Responsible for preparing, receiving and checking merchandise transfer from shop to shop
* Independently assesses and effectively responds to customers need
College: Bachelor of Science major in Business Administration Major in Business Management Holy Angel University, Philippines