Chief HR Specialist
dubai government human resources department
Total years of experience :31 years, 0 Months
Dubai Goverment Employee Job Evaluation, Dubai Goverment salary scale study.
Key Responsibilities:
• Driving organization and people capability to establish requirements for personnel and designing recruitment guidelines. Recommending key HR policies and formulating KPIs.
• Managing workforce planning to include managing people costs, skill /experience mix and talent needs across Insurance businesses.
• Offering strengths in employee relations, staffing, management practices, policy and procedure development, training, organizational development, compensation, and compliance.
• Implementing strategies designed to reduce turnover, increase productivity and satisfaction, improve quality of applicant pool.
• Working closely with hiring managers to oversee the sourcing of candidates, training and allocating of resources. Providing local guidance on legal compliance.
• Building a competency-based integrated system for managing employee training and development to create a dynamic workforce capable of responding to changing organizational, personal and environmental needs. Implemented a measurement system to monitor the effectiveness of training programs.
• Planning and implementing a comprehensive compensation and benefits strategy with built in recognition systems such as employee benefits and bonus plans in sync with the objectives of the company to attract, retain and motivate the best talent in the industry.
Designation Chronology:
• Jan 2010 -Apr 2011: Sr.HR Officer in Organization & Development Department
• Jan 2009 -Jan 2010: Sr. Employee Relation Officer -HR Projects
• Jun 2007 -Jan 2009: Sr. Employee Relation Officer
Inducted as Sr. Employee Relation Officer and worked up the hierarchy to merit promotion to the position of Senior HR Officer in Organization and Development Department.
Highlights:
• Received ' Certificate of Appreciation' for distinguished effort in Employee Relation Section and Work Development for Employee Relation Services.
• Delegated responsibilities as Employee Relation Section Manager within a short span of one year.
Overall Responsibilities:
• Designed, implemented and administered policies to ensure availability and effective utilization of human resources for meeting company's objectives. Served as an expert consultant on the most complex human resources and employee relations issues.
• Participated in Employee Satisfaction Survey for 2010, analyzed data and developed recommendations/ plans of compensation techniques, methods, practices and regulations.
• Enhanced compensation programs including job evaluation, performance appraisal/management; and salary increase programs based on current economic scenario, job classifications and application of compensation programs, policies, and guidelines.
• Managed and completed significant projects like HR portal, HR contact center and Oracle self service project. Tracked HR metrics and prepared reports for staffing, turnover, and performance for all projects.
• Ensured compliance with corporate policy and state laws as well as educated employees regarding the provisions of laws and rules governing various types of leave use, medical benefits and employee benefits programs.
• Chalked out comprehensive training & development programs after careful need and gap analysis. Served as administrative liaison for all employee facilities and employment terms/ conditions.
Designation Chronology:
• 2006 -2007: Billing Administrator -Post Paid, Billing and IT Department
• 2004 -2006: Assistant Clearing House Administrator in Billing and IT Department
• 2002 -2004: Data In-charge Group Assistant in Customer Care and Billing System
• 2001 - 2002: Mainframe Operator in Business Development Department
Joined the company as Mainframe Operator and merited several promotions, and promoted to the position of Billing Administrator.
Highlights:
• Assessed and documented business agreements for 200+ GSM operators.
• Accorded Appreciation Certificate for exemplary contribution in DSL Billing Project.
• Participated in developing ISO 9001 compliant quality assurance programs for the organization.
Overall Responsibilities:
• Reviewed/researched/escalated exceptions from posting of daily financial feeds. Supported reconciliation of payments received.
• Performed DSL project set-up review; extracted billing cycles weekly/monthly for distribution and prepared the necessary back-up for all project invoicing data.
• Responded as necessary to Customer Service account research requests.
Maintained orderly files in support of billing administration duties to ease research and compliance.
• Managed and maintained 'best practice' billing practices to ensure timely, accurate, and reliable processing of Company's customer accounts receivable by performing billing and revenue analysis.
• Assisted with the application of company policies and procedures pertinent to auditing of customer contracts, adherence to corporate cut-off timing, processes and procedures, etc.
• Ensured customer satisfaction through timely and effective account maintenance including assistance with billing, third-party payments, adjustments, information verification and record maintenance.
• Applied technical, functional and analytical skill to capture call usage, monthly service charges, and work and service order charges for repair or new installations.
Highlights:
• Awarded "Certificate of Merit" for participating in making the first web page for Dubai Police H. Q.
• Received "Certificate of Appreciation" for significant contributing in making the TECHNO SURPRISES a resounding event for 2 consecutive years -1999/2000.
Key Responsibilities;
• Managed the functional analysis, design, implementation, and maintenance of the police web site content.
• Collected and edited all digital information, photographs and videos into useable electronic media products for the web.
• Monitored, improved, and updated the performance of existing web site and
and demonstrated technical expertise to technical expertise to answer questions about or troubleshoot problems with the web site.
• Performed day-to-day site maintenance on the web site, set company standards for design, performing navigation and browser compatibility and maintaining and developing small web applications.
• Developed web page infrastructure, utilized applications to ensure technical performance and assessed new technologies for applicability to company needs.
• Ensured compliance with applicable legal requirements and company policies on web site usage, security and standards.
Other Professional Experiences:
• 1999-2000: Supervisor, Dubai Summer Surprises.
• 1993-1999: Clerk, Dubai Traffic Department.
Other Trainings & Certifications: • Creativity in solving problems using the theory of TRIZ, Dubai Customs - 2010. • Emotional Intelligence and Success Policy, Dubai Customs - 2010. • Microsoft Project 2003, New Horizon -2009. • Microsoft Excel 2003 Advanced, New Horizon - 2009. • Customer Service, Dubai Institute for Human Resource Development -2007. • Training from LHS Telecoms GmbH & Co.KG -2007 -BSCS iX Virtual Private Networks -BSCS iX GPRS Support -BSCS iX Systems Scenarios -Customized -BSCS iX Resource Management for GSM market -BSCS iX Motivation and Incentives Enhancement since BSCS 5.2x -Rating and Billing - Enhancement since BSCS 5.2x. • Latest Technology in GSM Roaming with TAP 3 Work Shop, Syniverse Technologies in Madrid Spain -2004. • Certificate of Completion of Fundamentals of UNIX system Administration, New Horizons -2002. • E-Management Change Training at Research & Studies Center in Dubai Police Head Quarter Department -2001. • Web Design, Galaxy Computer Education & Training Institute -2000 -Web Page Design using HTML -Creating Images for the Web using Photo-shop -Creating a Professional Web Site using Front-page • Preliminary English Test from University of Cambridge Local Examinations Syndicate, Dubai Men’s College, -1999. • Certificate of Merit for excellent presentation of the Term Binder in term 3 of the CD Program, Dubai Men’s College -1997. • MS Dos, Windows 95 Word and Excel, National Academy of Information System -1996-1997. • Low Intermediate English Language Course, Australian Institute -1994 (Completed course with distinction).
