General Manager Service Planning
Toyota Iraq
Total years of experience :8 years, 7 Months
Administrative tasks:
• Plans department objectives, jointly with his/her supervisor, and attains them.
• Prepares and manages the annual operating budget and notes of the after-sales department.
• Ensures that he/she is able to issue the reports required by general management and the manufacturer.
• Devises and implements a marketing plan to solicit new clientele and maximize retention of existing customers.
• Keeps abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
• Is familiar with, and applies, the manufacturer’s warranty conditions and policies.
• Ensures that all documents required by the manufacturer or the general manager are available and properly completed.
• Verifies and follows up on orders for parts, together with the parts manager, to ensure a readily available supply.
• Examines the rules applying to warranty policy, understands and implements guidelines with regard to warranties, sees that claims are appropriately processed and forwards details and clarifications on the warranties to customers.
• Initials all work orders before they are submitted to the warranty department.
• Advises the technicians responsible for repairs of the time allocated for each work order.
• Maintains a top quality repair service and reduces returns to the shop.
• Intermittently checks work performed, to ensure that it meets strict quality standards.
• Keeps up-to-date on new equipment and tools, and makes purchasing recommendations.
• Sees to the cleanliness of the work areas and customer waiting room.
• Liaises with representatives of the manufacturers.
• Ensures that special tools are properly maintained and stored and that stock is sufficient.
• Ensures that the customer files of the after-sales department are up to-date and easily accessible.
• Prepares lists of labour costs for the more routine maintenance jobs.
• Takes part in management meetings.
Tasks related to human resources:
• Verifies the performance of the employees in his/her department, making use of the appropriate reports, verification systems and surveys.
• Hires, trains, motivates and advises after-sales department employees and ensures that they are productive.
• Holds periodic meetings of department personnel.
• Prepares the activity schedule of all department employees and enforces compliance.
• Endeavors to promote harmony and a team spirit within his/her department, as well as with all other dealership departments.
• Plans and/or organizes the technical training, and refers employees to appropriate training schools, as necessary.
• Verifies the technicians’ daily productivity reports, as well as the documents used to prepare the payroll.
• Regularly evaluates the performance of the personnel in the departments for which he/she is responsible.
Training
Facilitating
HSSE
Auditing
Process implementation
After Sales
Graduate
CTL L3 COD ETDP L4 Assessor L5, L6 Kodawari Instructor TBP Instructor TSA21 Instructor DEPOK Instructor Internal Auditor HSSE ISO 14001 Lead Auditor (scheduled)
