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Raymonda Melky, Medical Assistant

Raymonda Melky

Medical Assistant·Bellevue Medical Center

Lebanon

High school or equivalent, Baccalaureate

Work experience

Total years of experience: 20 years, 2 months

Medical Assistant

February 2013 - February 2017

Bellevue Medical Center

Beirut, Lebanon

February 2013 - February 2017

1. Obtaining medical records for out-patients
2. Scheduling patients for appointments and follow up
3. Handling promptly a variety of calls from patients, relatives and healthcare professionals
4. Obtaining patients specimen results, report of X-rays, and scan results
5. Requesting other medical reports and notes (as directed)
6. Undertakes all administrative tasks required for the smooth running of the operation
7. Maintaining records through filing, mail, faxing necessary records, updating and destruction
8. ensuring that clinical unit and stationery supplies are maintained to satisfactory level
9. Providing a courteous and professional service at all times
10. Maintaining good working relationships with colleagues, and all other departments
11. Maintaining a high standard of personal appearance at all time
12. Participating in performance improvement activities
13. Performing any other duties and responsibilities as assigned

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Sales Consultant / in Charge

September 2008 - June 2012

BUGATTI LLC

Dubai, United Arab Emirates

September 2008 - June 2012

Welcoming customers into the store & initiating the sales process
Offering Customers qualified advice on the available products, recommending appropriate products to meet the customers' needs and an overall enjoyable shopping experience.
Handling customer complaints professionally and escalate any serious issues to the Manager for suitable resolution
Communicating to the customers the information on special offers/ sales promotion events
Merchandising goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Manager and merchandising team.
Checking stock levels daily and recommend orders to the Manager in order to replenish and maintain optimum stock levels
Updating product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it
Maintaining personal grooming as per the brand standards to represent a positive image & Comply with all company policies and procedures.

Company industry:
Fashion Design
Job role:
Sales

Medical Secretary for ophthalmologists & ENT specialists

November 2005 - July 2008

St Joseph Hospital

Beirut, Lebanon

November 2005 - July 2008

Welcome Patients / Visitors, ascertain purpose of visit, and direct them to appropriate staff / Doctor.
Interview patients in order to complete documents, case histories, and forms such as intake and insurance form
Schedule and confirmed patient diagnostic appointments, surgeries and medical consultations.
Compile and record medical charts, reports, and correspondence, using personal computer.
Answer telephones, and direct calls to appropriate staff.
Receive and route messages and documents such as laboratory results to appropriate staff
Transmit correspondence and medical records by mail, e-mail, or fax.
Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
Transcribe recorded messages and practitioners' diagnoses and recommendations into patients' medical records.

Company industry:
Medical Hospital
Job role:
Secretarial

Head Counselor/Group Leader (Summer Camping & winter Colonies)

July 2000 - July 2008

Lycée Français, Ashrafieh

Beirut, Lebanon

July 2000 - July 2008

- Take assignments and responsibilities during Special Events
- Direct group of 16 children in a manner that promotes safe behaviors and improves the quality of the children's interaction with one another.
- Participate in all activities with the groups, making camp fun, providing encouragement and support for the campers
- Supervise and guide junior staff assigned to group.
- Responsible for campers' safety; on the bus, on a trip, at activities, and during transitions.
- Reports any accident to proper camp personnel.
- Take accurate attendance of campers daily.
- Maintains a record of activities and/or camper progress for the group
- Follow administrative notices defining camp procedures and routines.
- Attend First Aid course
*** Specialty Areas: Music, Dance, Drama, Self Defense, Skateboarding, Nature, Basketball, Baseball, Volleyball, Horse Riding, Swimming

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Teaching and Academics

Assistant Constructor (four hours a day)

September 2000 - June 2008

Lycée Français, Ashrafieh

Beirut, Lebanon

September 2000 - June 2008

- Present subject matter to students under the direction and guidance of teachers, using lectures and discussions
- Assist children individually or in small groups in order to reinforce learning concepts presented by teachers.
- Supervise students in classrooms, halls, cafeterias, school yards, gymnasiums, games and other recreational activities or on field trips.
- Giving the students teaching supplies and distributing tests and homework assignments, and collect them when they are completed.
- Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.
- Display students’ work and perceptual skills.
- Participate in teacher-parent conferences regarding students’ progress or problems and attending staff meetings
- Prepare various teaching aids such as bibliographies, charts, and graphs.
- Provide extra assistance to students with special needs, such as non-French-speaking students or those with physical and mental disabilities.
- Take class attendance, and maintain attendance records.
- Assist in bus loading and unloading.
- Maintain computers in classrooms and assist students with hardware and software use.
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Insurance Policy Processing Executive

September 2001 - May 2005

FCR Group

Beirut, Lebanon

September 2001 - May 2005

- Record new insurance policies and claims.
- Review and verify data, such as age, name, address, amount and value of property
- Organize work and records systematically, maintain files and keep track of policies that are to be renewed or canceled.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed.
- Correspond with agents to get information or inform them of the account status or any changes in the policy.
- Enter data into the database for adjusting accounts.
- Inform accounting department in case there is a policy cancellation.
- Calculating premiums, commissions, adjustments using insurance rate standards

Company industry:
Insurance & TPA
Job role:
Secretarial

Executive Secretary

May 1998 - July 2001

OCC Concepts & contracting Co.

Beirut, Lebanon

May 1998 - July 2001

Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records
Coordinate project team activities

Company industry:
Architecture
Job role:
Secretarial

Inter Medical Assistant

May 1996 - April 1998

LONGUE VIE Medical Center

Lebanon

May 1996 - April 1998

Take medical histories and recording of vital signs of patients
Prepare and manage medications, approve drug refills, telephone prescriptions to a pharmacy
Take electrocardiograms, remove sutures, giving injections, check blood pressure and change dressings of patients
Explain cure procedures to patients
Prepare patients for examinations, and support the physicians for the duration of examinations
Collect and arrange laboratory specimens and carry out basic laboratory tests
Educate patients about medications and specials diets
organize examining room instruments and equipment
Keep waiting and examining rooms tidy and clean

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Education

Lycée Libanais de Sin El Fil

June 1992

June 1992

High school or equivalent, Baccalaureate

Lebanon

Skills

Working Under Pressure
Expert
Working Under Pressure
Expert
Multilingualism
Expert
Multilingualism
Expert
Computer Service
Expert
Computer Service
Expert
Administration
Expert
Administration
Expert
Medical Education
Expert
Medical Education
Expert
Personal management skills
Expert
Personal management skills
Expert
Microsoft Word, Excel & Internet applications
Expert
Microsoft Word, Excel & Internet applications
Expert
Communication skills
Expert
Communication skills
Expert
Leadership/management skills
Expert
Leadership/management skills
Expert
Strong work values: (Dependability, honesty, selfconfidence and a positive attitude)
Expert
Strong work values: (Dependability, honesty, selfconfidence and a positive attitude)
Expert
Learning skills
Expert
Learning skills
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Multilingualism
Expert
Multilingualism
Expert
Computer Service
Expert
Computer Service
Expert
Administration
Expert
Administration
Expert
Medical Education
Expert
Medical Education
Expert

Languages

French
Expert
English
Expert
Arabic
Expert
Portuguese
Intermediate

Training and Certifications

Certifications
certification in Retail selling and Customer care
STARMANSHIP Company
Mar 1996 - Apr 1996

Training
Medical Terminology
Bellevue Medical Center (February- March 2015)
Feb 2015
Radiology, ECG, Pathology, Cytology, Typing Medical Reports, Filling (MEDNET Insurance Network)
Dr. Hindi Laboratory ( From 1 June 2005 To 30 September 2005)
Jun 2005