Sales Operations Coordinator; Executive Secretary; Document Controller; Training Facilitator
Unibeton Ready Mix
Total years of experience :14 years, 9 Months
- Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
- Manage scheduling of appointments, coordination of company meetings, conference calls, and external engagements.
- Communicate and handle incoming and outgoing electronic exchanges on behalf of the General Manager
- Prepare various documents and correspondence including reports, letters, memos, and presentation materials.
- Assist with various personal matters in a highly discreet manner as needed.
- Developed reports, analysis, and presentations (sales forecast, productivity, and pipeline report).
- Provide support in generation and development of sales leads for future repeat business.
- Assign in reviewing of contracts or supply agreements and recommending necessary changes for the benefit of the company.
- Contribute to the execution of social media strategy campaigns promoting product and service knowledge information.
- Assist in setting up of promotional events such as conference or forums for marketing purposes.
- Optimized complaint handling and resolution procedure in compliance with standard operating procedure.
- Manage complaint database, root-cause analysis and documentation of conducted investigations.
- Assist in execution of training requirements through in-house or external programs and coordinating venue bookings and arrangements.
- Manage training information database and all related documentation.
- Develop and maintain a comprehensive filing system for all documents to be retained in DMS SharePoint software.
- Archiving of documents to comply with statutory retention and or disposal requirements as per standard operating procedures.
