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Rayyan Hafez, Digital Transformation Specialist

Rayyan Hafez

Digital Transformation Specialist·RMG

Saudi Arabia

Master's degree, Technology Management

Work experience

Total years of experience: 10 years, 0 months

Digital Transformation Specialist

July 2025 - August 2025

RMG

Arar, Saudi Arabia

July 2025 - August 2025

* Develop digital strategies, governance frameworks, and transformation roadmaps for public sector clients.
* Provide consulting services to enhance operational efficiency, service delivery, and citizen experience.
* Lead change management initiatives to drive adoption of modern digital tools and platforms.
* Support implementation of emerging technologies, including AI, automation, and cloud solutions.
* Collaborate with stakeholders to ensure alignment between technology initiatives and strategic goals.
Company industry:
Management Consulting
Job role:
Information Technology

Digital Transformation Specialist

March 2025 - August 2025

Wakeb AI

Riyadh, Saudi Arabia

March 2025 - August 2025

* Developed digital policies, governance frameworks, and transformation roadmaps aligned with the organization's goals.
* Delivered tailored transformation strategies integrating cloud, automation, and analytics.
* Led change management to drive adoption of new tools, boosting efficiency and user satisfaction.
Company industry:
Business Consultancy Services
Job role:
Information Technology

Information Technology Manager

August 2022 - July 2024

Megamind IT Solutions

Jeddah, Saudi Arabia

August 2022 - July 2024

Managing and maintaining the information technology infrastructure and providing L1 technical support. Leading and mentoring IT team, fostering high performance and collaboration. Supervising IT projects, ensuring on-time and on-budget delivery. Contribute to the development of digital strategies and implement digital transformation tools. Built strong client relationships based on trust and active listening. Revising and developing IT policies and implementing them on the site. Conducted effective client workshops to accelerate understanding and consensus building. Establishing user accounts and managing access. Documenting processes, as well as constructing and putting into place effective mechanisms for issues reporting and end-user feedback. Maintaining knowledge of best practices and recent developments in information technology management.
Company industry:
IT Services
Job role:
Information Technology

Freelance Business Development Manager

August 2021 - August 2022

FreelanceFreelance

Riyadh, Saudi Arabia

August 2021 - August 2022

* Making contact with new customers to build rapport and schedule meetings.
* Planning and managing fresh marketing campaigns.
* Preparing feasibility studies and business plans.
* Boosting the worth of present clients while luring new ones.
* Identifying and expanding new markets, as well as increasing sales.
* Attending meetings, conferences, and business activities.
* Creating estimates and proposals for customers.
* Establishing and ensuring the achievement of goals for the development team and business expansion.
* Training personnel and assisting team members in developing their talents.
Company industry:
Business Consultancy Services
Job role:
Management

Freelance Business Development Manager

August 2021 - August 2022

Freelance

Riyadh, Saudi Arabia

August 2021 - August 2022

* Making contact with new customers to build rapport and schedule meetings.
* Planning and managing fresh marketing campaigns.
* Preparing feasibility studies and business plans.
* Boosting the worth of present clients while luring new ones.
* Identifying and expanding new markets, as well as increasing sales.
* Attending meetings, conferences, and business activities.
* Creating estimates and proposals for customers.
* Establishing and ensuring the achievement of goals for the development team and business expansion.
* Training personnel and assisting team members in developing their talents.
Company industry:
Media Production

Computer Engineer

June 2019 - July 2021

Saudi Post

Jeddah, Saudi Arabia

June 2019 - July 2021

* maintaining the information technology infrastructure and providing technical support to Saudi post staff.
* Observing and directing Routine maintenance procedures for PCs, scales, and points of sale.
* Drafting plans for new computer hardware and presenting them to management.
* Preparing performance reports and presenting them to management.
* Supervises the operations of IT projects in physical locations.
* Keeping abreast of new developments in technology and integrating them into current systems.
* Preparing statistical reports about ongoing projects and submitting them to management.
Company industry:
Shipping
Job role:
Information Technology

Prime Now Associate

July 2018 - June 2019

Amazon

Minnesota, United States

July 2018 - June 2019

Delivering exceptional customer service via through, supportive
relationships with clients and coworkers. Maintaining a spotless, secure working environment by abiding by all safety guidelines and maintaining high standards for order accuracy. Using the automated system, orders are processed swiftly and precisely while being always aware of the environment to deliver outstanding customer service. Communicating with management clearly and effectively about any problems or issues that may occur during the shift and taking advantage of training opportunities when they are offered. Following all business regulations and procedures, as described in the
employee handbook, including but not limited to attendance, punctuality,
confidentiality, etc.
Company industry:
Internet & E-commerce
Job role:
Logistics and Transportation

General Manager

June 2009 - January 2012

Makkacom Computers

Mecca, Saudi Arabia

June 2009 - January 2012

* Offering small businesses and individuals maintenance and technical support services for computers and mobile devices.
* Marketing technology devices related to computers.
* Directing day-to-day company activities.
* Creating and putting into action growth initiatives.
* Educating personnel and supervisors at lower levels.
* Setting up and controlling budgets.
* Assessing output and performance.
* Examining financial and accounting data.
* Finding and investigating potential areas for growth.
* Making presentations and producing reports.
Company industry:
IT Services

Computer Engineer

September 2009 - June 2010

Saudi Post

Jeddah, Saudi Arabia

September 2009 - June 2010

* maintaining the information technology infrastructure and providing technical support to Saudi post staff.
* Observing and directing Routine maintenance procedures for PCs, scales, and points of sale.
* Drafting plans for new computer hardware and presenting them to management.
* Preparing performance reports and presenting them to management.
* Supervises the operations of IT projects in physical locations.
* Keeping abreast of new developments in technology and integrating them into current systems.
* Preparing statistical reports about ongoing projects and submitting them to management.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Computer Engineer

September 2009 - June 2010

SPL

Jeddah, Saudi Arabia

September 2009 - June 2010

* maintaining the information technology infrastructure and providing technical support to Saudi post staff.
* Observing and directing Routine maintenance procedures for PCs, scales, and points of sale.
* Drafting plans for new computer hardware and presenting them to management.
* Preparing performance reports and presenting them to management.
* Supervises the operations of IT projects in physical locations.
* Keeping abreast of new developments in technology and integrating them into current systems.
* Preparing statistical reports about ongoing projects and submitting them to management.
Company industry:
Distribution, Supply Chain & Logistics

General Manager

June 2009 - May 2010

Makkacom Computer Center

Mecca, Saudi Arabia

June 2009 - May 2010

* Offering small businesses and individuals maintenance and technical support services for computers and mobile devices.
* Marketing technology devices related to computers.
* Directing day-to-day company activities.
* Creating and putting into action growth initiatives.
* Educating personnel and supervisors at lower levels.
* Setting up and controlling budgets.
* Assessing output and performance.
* Examining financial and accounting data.
* Finding and investigating potential areas for growth.
* Making presentations and producing reports.
Company industry:
IT Services
Job role:
Management

Computer Trainer

July 2009 - July 2009

Custodian of the Holy Mosque Institute

Mecca, Saudi Arabia

July 2009 - July 2009

Microsoft Office Word and Excel trainer. 20 Training hours.
Company industry:
IT Services
Job role:
Training and Development

Administrative Assistance

November 2008 - April 2009

Saudi Bin Ladin Group

Mecca, Saudi Arabia

November 2008 - April 2009

* Working on administrative tasks and data insertion.
* Taking care of administrative responsibilities like filing, producing reports and presentations, setting up meetings, and obtaining new supplies.
* Arranging appointments and resolving disputes to facilitate real-time scheduling.
* Booking travel-related arrangements, such as reservations for hotels, automobiles, restaurants, and flights.
* Screening incoming calls and directing callers to the right party.
* Generating reports, transcribing meeting minutes, making presentations, and conducting research using computers.
* Greeting and helping guests.
* Maintaining courteous and professional phone, email, and mail interactions.
* Assuming others needs to make their experience seamless and satisfying.
Company industry:
Civil Engineering
Job role:
Secretarial

Data Entry

December 2008 - March 2009

Umm Al-Qura University (UQU)

Mecca, Saudi Arabia

December 2008 - March 2009

* Working on administrative tasks and data insertion.
* Creating electronic copies of physical paper publishing using Adobe Acrobat.
* Updating University Database
Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Computer Technician

June 2007 - August 2007

Hasob Computer Center

Mecca, Saudi Arabia

June 2007 - August 2007

Offering small businesses and individuals maintenance and technical support services for computers and mobile devices.
Company industry:
IT Services
Job role:
Information Technology

Education

University of St Thomas

December 2018

December 2018

Master's degree, Technology Management

United States

GPA (point): 3.85 out of 4

GPA (point): 3.85 out of 4

MS Technology Management
View attachment

University of Saint Thomas

December 2018

December 2018

Master's degree, Master's Degree in Technology Management

United States

University of Saint Thomas

December 2018

December 2018

Higher diploma, Post-Baccalaureate Certificate in Technology Leadership

United States

Concordia University Saint Paul

December 2016

December 2016

Master's degree, Business Administration

United States

GPA (point): 3.83 out of 4

GPA (point): 3.83 out of 4

MBA
View attachment

Concordia University-Sain Pail

December 2016

December 2016

Master's degree, Master of Business Administration (MBA)

United States

UMM Al-Qura University

November 2007

November 2007

Bachelor's degree, Computer Engineering

Saudi Arabia

Umm Al-Qura University

January 2007

January 2007

Bachelor's degree, Computer Engineering

Saudi Arabia

Skills

Technical Support
Expert
Technical Support
Expert
Digital Manufacturing
Expert
Digital Manufacturing
Expert
3D Printing
Expert
3D Printing
Expert
CAD
Expert
CAD
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Sales
Expert
Sales
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
FEASIBILITY STUDIES
Expert
FEASIBILITY STUDIES
Expert
PLANNING
Expert
PLANNING
Expert
DIGITAL TRANSFORMATION
Expert
DIGITAL TRANSFORMATION
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
Management
Expert
Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Business Development
Expert
Business Development
Expert
Technology Management
Expert
Technology Management
Expert
Corporate Communication
Expert
Corporate Communication
Expert
Customer Service
Expert
Customer Service
Expert
Digital Manufacturing
Expert
Digital Manufacturing
Expert
Administration
Expert
Administration
Expert
Project Management
Expert
Project Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Support
Expert
Technical Support
Expert
3D Printing
Expert
3D Printing
Expert
CAD
Expert
CAD
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert

Social profiles

Personal Website
Personal Website
rayyanhafez.com

Facebook
Facebook
facebook.com/RayyanHH

X
X
twitter.com/Rayyan_Hafez

Instagram
Instagram
instagram.com/rayyanhafez/

Youtube
Youtube
youtube.com/user/ElectronicRayyan

Languages

English
Expert
Arabic
Native Speaker

Memberships

PROJECT MANAGEMENT INSTITUTE

Student Membership

June 2018

Training and Certifications

Certifications
MakerBot Operator - Level 1
Jun 2018 - Jun 2021
ICDL 4.0
Mar 2009
SolidWorks Associate – Mechanical Design
Nov 2013
Computer Aided Design and Drafting
May 2013

Hobbies

  • Digital Manufacturing
    Interested in the integration of digital technologies within manufacturing processes, including automation, smart systems, and data-driven production. Focused on how digital transformation can enhance efficiency, quality, and scalability in modern industrial environments.
  • YouTube Content Creation & Livestreaming
    Passionate about creating digital content through YouTube, including livestreaming and short-form videos. Experienced in planning, producing, and optimizing content for audience engagement, with a focus on consistency, storytelling, and leveraging analytics to improve reach and performance.
  • Tech Trends and Digital Transformation
    Keen on following the latest technology trends and their impact on digital transformation. Interested in how organizations adopt new technologies to optimize operations, improve customer experiences, and stay competitive.
  • Gaming (Retro and Modern)
    Interested in both retro and modern gaming, with a focus on understanding game design, user engagement, and digital entertainment trends. I also create gaming content and livestreams, combining entertainment with creativity.
  • Event Planning and Audience Engagement
    Experienced in organizing and managing events, focusing on delivering engaging experiences for diverse audiences. Skilled in coordinating logistics, planning activities, and creating interactive environments that encourage participation and community building.
  • Tech Experimentation and Innovation
    Passionate about testing new tools, systems, and ideas to find practical and creative solutions. I enjoy experimenting with modern technologies, including AI-driven applications, to enhance productivity and drive innovation.
  • Emerging Technologies
    Actively interested in exploring and understanding emerging technologies such as artificial intelligence, automation, and digital platforms. I continuously follow innovations that have the potential to transform industries and improve business efficiency.