sales engineer
Prime Co Middle East Ltd
Total des années d'expérience :8 years, 2 Mois
--Business Development for Industrial Gases, Bulk LPG and Refrigerant Gases in Middle East, Africa and Asian Market.
--Engineering professional covering Sales, Marketing, Customer service, and trading across B2C, B2B network in UAE and international.
--Business Development for Industrial Gases, Bulk LPG and Refrigerant Gases in Middle East, Africa and Asian Market.
--Engineering professional covering Sales, Marketing, Customer service, and trading across B2C, B2B network in UAE and international.
-- Business Development for Industrial Gases, Bulk LPG and Refrigerant Gases in Middle East, Africa and Asian Market.
-- Engineering professional covering Sales, Marketing, Customer service, and trading across B2C, B2B network in UAE and international.
•Provided troubleshooting for internal and external users while working as a Desktop Support Engineer.
•Network support and its trouble shooting to coordinate with external or internal clients.
•Handle general Networking issues (LAN, TCP/IP and other protocol issues, General Security issues)
•Research and evaluate emerging technologies, including both hardware and software.
•Prepared and presented proposals and presentations for clients.
•Regular meetings with support staff and clients regarding Grievance Management.
•Handled Technical/ System issues related to Amazon Devices (Kindle, Fire Phone, Alexa etc.) and the Digital Content in devices through a CRM Software by ptoviding Voice/Non-Voice Support to North-American Customers.
•Support Includes for System crashes, Slow-downs, and Data recoveries etc on devices
•Engage with the customer to check and resolve issues by raising trouble tickets and with their timely closure by regular follow-up with relevant senior technical teams
• Received award in the ‘Customer Delight Program’ two times for achieving exemplary customer reviews for the service
Graduated in Electronics and Communication Engineering with CGPA of 8.09/ 10.0