Customer Service And Sales Representative
Galadari Motor Driving Center
Total years of experience :6 years, 7 Months
Boost driving enrollment and registration by giving each visitor the feeling of being treated unique.
Prepare, negotiate, and agree on the offer with the customer, recommend financial services offer and prepare the contract with the customer in collaboration with all customers facing staff.
Acquire and loyalise customers and ensure customer satisfaction at any time.
Generate highest level of customer experience and brand loyalty in every task and activity.
Be knowledgeable about products and services, and able to understand the needs of each customer segment.
Keep, and constantly increasing product service knowledge within the driving school competitors to a high level (including competitor’s information), offers, payment structures and benefits.
Attend and serve customers by providing product or service information.
Attracts potential customers by answering product and service questions and suggesting information about other products and services and assist the new clients opens files by recording account information as per the requirements.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Create a positive, inviting environment for customers as you learn their Smartphone needs.
Introduce Vivo to the customers. Selling the benefits of a Vivo smartphone and closing deals to increase the Vivo sales in the store. Stay current on new technologies, products and services to offer a total solution.
Read relevant and updated information and regularly attend product trainings to leverage the competitions.
My passion for “tech” will be show in your knowledge of technology products, offerings, and services.
Ensure the Tech department achieves key metrics, including profitable sales. Actively sells the extended warranty and damage warranty to customers.
Initiate and close sales for a LENOVO Laptop and Tablets.
Maintain an awareness of all promotions and advertisements.
Build relationships with decision makers, suppliers, purchasers and match the customers with the right solutions for their needs.
Demonstrates effective communication when interacting with customers, co-workers and managers. Giving professional advice to students and professionals on which laptop is suitable for their needs.
Assist, help and instruct the clients in doing basic setup in their laptop like installing MS Office, Antivirus etc.
Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations.
Give ideas regarding offers to boost sales and maintain accurate records for sales which help in deriving the right figures and lastly give feedback to higher management about the products.
As an Honor Retail Sales Specialist, I help new owners to get started and current ones get quick,
efficient support, developing strong, positive relationships with HONOR devices.
When a customer needs assistance, I quickly assess their situation. Sometimes taking care of
customers with advice or a solution on the spot, using my knowledge of current HONOR products to
help with different devices.
Provide personal training for new customers, helping them acquire the basic skills they need to get started on Huawei AppGallery and the HONOR Internet of Things and complex specifications.
I was awarded as one of the Top Salesman for HONOR 20 Prebooking.
Actively listen to each customer with patience and courtesy.
Use the correct troubleshooting and problem-solving skills to come up with solutions Use the great communication skills to resolve customer's device, billing and service concerns.
Excite customers about how new solutions can positively impact their lives.
Build customer relationships-earn their loyalty and trust by being polite and helpful.