Retail Manager
Jack's of PNG
Total years of experience :17 years, 0 Months
Drive Sales, Profitability and Accountabilities:
• To manage and motivate the team to increase sales and ensure efficiency. Build bond between staffs and yourself for clear and effective communication and respect;
• Analyze sales figures and assist Regional Managers to forecast future sales volumes to maximize profits;
• Analyze and interpret trends to facilitate planning, suggest methods and procedures to increase sales, expand markets and promote business
• Carry out hands on approach in managing the shop - Spend sufficient time on the floor and get to know your customers, your employees and your products.
• Drive the focus towards achieving the store target.
• Monitor and follow-up with daily sales performance with Customer Service Associates.
• Review and drive category sales performance.
• Provide assistance to Customer service associates in selling products.
Customer Engagement:
• Ensure standards for quality customer services are met by building customer relations and responding to the customer complaints and comments effectively. Respond to customer complaints and comments;
• Promote the organization locally by liaising with institutions, community and customers
• To maintain the Jacks’ philosophy of customer service and taking positive action on customer views.
• Monitor the type of customers that come into the shop, who is serving them, and what kinds of products each type of customer buys or shows an interest in.
• Observe customer behavior and monitor why they buy/ do not buy our products. Identify possible problems in us making a sale.
• Obtain verbal feedback from customers (regardless of whether they buy anything from us) about: service delivery, shop presentation, range of products and staffs’ behavior.
• Encourage customers to fill up a copy of our Customer Feedback form. Analyze customer Feedback forms on a daily basis and prepare a report (as simple as a point-form report) for Regional Manager on a weekly basis.
• Handle customer complaints as per company procedures.
Merchandise Presentation:
• Organize special promotions, displays and events in liaison;
• Maintain the shop and its amenities up to an exceptional standard: Cleanliness, Shop and window displays, replenishing of stocks and shop properties to be well maintained and in good working condition.
Communication:
• Updating colleagues, Management on business performance, new initiatives and other major issues;
• Market the retail store to Chinese and European Customers.
• Report to Regional Manager, for product and sales relating matters.
Competition:
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Training & Development:
• Do on- job- training on PARTY steps.
• Conduct PARTY Steps scorecards.
• Responsible for employee training and development on products and customer service.
Handling multi-brands such as ALDO, CALL IT SPRING, NATURALIZER, SKETCHERS, ADIDAS, NEW BALANCE, R&B, AEROPOSTALE, BEVERLY HILLS POLO CLUB, LEVI’S, GUESS, CHARMING CHARLIE, BABY CENTER.
Conducts early morning floor walk to each departments before the store opens
Organize and maintain store merchandise according to the merchandising layout plan, also known as a Plan-O-Gram.
Set up visual representations of products by constructing, painting and setting up signs, sales banners and panels
Maintain and present visual displays in a compelling manner to attract new and existing customers
Produce design ideas for displays and develop correlating floor plans to execute them
Create and install special displays to promote specific products or product lines
Conducts market research and industry trends to determine how the competition is handling its marketing activities.
Responsible for checking-in merchandise and logging invoices per store operating procedures.
Conduct ongoing inventory or conduct an annual inventory.
Responsible for preventing merchandise theft by keeping shelves neat and merchandise at correct price tags.
Create branded visual merchandising packs for each branch of the store to use as part of its marketing activities
Lead and motivate merchandising teams to complete displays in a time efficient manner
Dress mannequins according to followed theme and ensure that appropriate accessorizing is carried out
Maintain inventory of supplies and tools used in handling merchandising activities and ensure that all dismantled displays are appropriately stored.
Handle customer complaints and are authorized to offer remedies on behalf of the store.
Train staff to stock merchandise, handle discards, engage customers and to take special orders.
Reports to Store Manager for some changes and suggestions.
Duty Summary: Review, reconcile and analyze accounts and transactions in the generalledger
Accounts Receivable / Payable Management:
Preparation and execution of the monthly and year-end closing procedures
Order and maintain general office supplies and equipment
Reconcile hours and payroll information to payroll reports.
Ensure timekeeping, payroll and personnel paperwork impacting pay and/or benefit hours is communicated to payroll
Audit or assist in audits to ensure that the department is adhering to company standards and policies.
Ensure that in the areas of accounting, purchasing and payroll that the ASR guideline and other company policies are adhered to
Evaluates, develops and recommends office procedures and practices to the higher management.
Effectively conduct and record all purchase related activities in accordance with the relevant procedures, guide and control.
Prepares Billing statements to affiliated agencies.
Maintains and manages all important documents either for a particular project or whole organization and assures accessibility and stored properly
Coordinate all activities related to document control procedure, including technical documents, drawings, and commercial correspondence.
Makes sure that the documents and drawings are under safe custody without any damage or deterioration with easy traceability. Maintain the files and control logs as required by the project.
Ensure all important documents are filed accordingly and accessible at all times.
To perform other duties and Responsibilities that may be assigned by the immediate superior at all times with utmost respect and diligence.
POSITION: Store Manager
JOB DESCRIPTION: Sales and Marketing Department
COMPANY: Citymax - Max Retail Fashions (LANDMARK GROUP)
DESCRIPTIVE DATE: December 8, 2012 - December 27, 2014
Duty Summary: Responsible for managing retail staffs within the business. Coordinates the shipping of goods, sets up displays, and assists customer and staff during business hours.
Manage retail staff, including cashiers and people working on the floor.
Work on store displays according to Plan-O-Gram.
Attend trade shows to identify new products and services.
Coach, counsel, recruit, train, and discipline employees.
Evaluate on-the-job performance.
Identify current and future trends that appeal to consumers.
Ensure merchandise is clean and ready to be displayed.
Maintain inventory and ensure items are in stock.
Ensure promotions are accurate and merchandised to the company's standards.
Ensure standards for quality, customer service and health and safety are met.
Maintain store's cleanliness and health and safety measures.
Organize and distribute staff schedules. Preside over staff meetings.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer queries, complaints, and issues.
Duty Summary: Responsible in Retail Management, Sales Growth and Solutions Display of all products at ACE Hardware Philippines and ACE Express Incorporated located all over the Country.
To ensure target achievement and optimize in all assigned accounts.
Responsible in providing best display solutions over competitors.
Visiting all Customers and vendors on a regular basis in order to gather first hand information regarding the following - Quality, Price, Delivery Performance, Services, Competitor Activities, And New Product Proposals.
Regular submission of sales reports, liquidation reports and remittance advices.
Responsible for Inventory Management, Stock Auto-replenishments, Lost or Pilfered items against Deliveries and pull out items on a per outlet basis.
To effectively manage modern retail shops as per SKU Monitoring, Display Attractiveness and Paraphernalia.
To submit timely all required reports such as - Weekly and Monthly Itinerary, monthly sales report and Market Condition, Action Plans, and Monthly Inventory Movement Reports.
To perform other duties and Responsibilities that may be assigned immediate superior at all times with utmost respect and diligence.
Accounts Receivable Management: Responsible in preparing Sales Invoices for countering and closely monitoring collections to maximize business profitability.
Recruiting staff, orientation, counseling, and providing seminars and training.
Prepares monthly staff payroll.
Evaluates, develops and recommends office procedures and practices to the higher management.
Prepares Billing statements to affiliated agencies.
-duties as HR were performed only for inter-office responsibilities only.
POSITION: Concessionaire Coordinator / Admin and Accounting - Concessionaire Dept.
DEPARTMENT: Sales and Marketing Department
COMPANY: Keylargo Philippines, KPI
DESCRIPTIVE DATE: March 20, 2010 - December 28, 2011
Downloads Monthly Liquidation report on SM E2E website for counter. ( Sales reports, Liquidation reports, Purchase orders and remittance advices)
Records daily sales transaction in a monthly basis.
Review all inventory information for ordering and delivery control purposes.
Prepares Monthly Sales and Inventory Reports.
Provides Monthly report to the Manager such as Income statements and other financial position related reports. As well as from time to time when asked.
Responsible in staff recruitment
Evaluates employee performance for appraisal.
Prepares Concessionaire department's payroll.
Prepares Billing statements to affiliated agencies.
Conducts Monthly product orientation and customer service seminars.
Directly communicate to all promo-merchandisers regarding product and customer concerns.
Other duties
Supports other departments related to concessionaire department such as Billing (preparing delivery receipts and Sales orders), Purchasing (foreign and local purchases) and Logistic Department (delivery, item counter-checking)
POSITION: Sales supervisor / Store Inventory Controller
JOB DESCRIPTION: Sales and Marketing Department
COMPANY: Citymax - Max Retail Fashions (LANDMARK GROUP)
DESCRIPTIVE DATE: December 8, 2012 - Present
Duty Summary: Responsible for managing retail staffs within the business. Coordinates the shipping of goods, sets up displays, and assists customer and staff during business hours.
Manage retail staff, including cashiers and people working on the floor.
Work on store displays according to Plan-O-Gram.
Attend trade shows to identify new products and services.
Coach, counsel, recruit, train, and discipline employees.
Evaluate on-the-job performance.
Identify current and future trends that appeal to consumers.
Ensure merchandise is clean and ready to be displayed.
Maintain inventory and ensure items are in stock.
Ensure promotions are accurate and merchandised to the company's standards.
Ensure standards for quality, customer service and health and safety are met.
Maintain store's cleanliness and health and safety measures.
Organize and distribute staff schedules. Preside over staff meetings.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer queries, complaints, and issues.
POSITION: Sales supervisor / Store Inventory Controller
JOB DESCRIPTION: Sales and Marketing Department
COMPANY: Citymax - Max Retail Fashions (LANDMARK GROUP)
DESCRIPTIVE DATE: December 8, 2012 - Present
Duty Summary: Responsible for managing retail staffs within the business. Coordinates the shipping of goods, sets up displays, and assists customer and staff during business hours.
Manage retail staff, including cashiers and people working on the floor.
Work on store displays according to Plan-O-Gram.
Attend trade shows to identify new products and services.
Coach, counsel, recruit, train, and discipline employees.
Evaluate on-the-job performance.
Identify current and future trends that appeal to consumers.
Ensure merchandise is clean and ready to be displayed.
Maintain inventory and ensure items are in stock.
Ensure promotions are accurate and merchandised to the company's standards.
Ensure standards for quality, customer service and health and safety are met.
Maintain store's cleanliness and health and safety measures.
Organize and distribute staff schedules. Preside over staff meetings.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer queries, complaints, and issues.
POSITION: Service Crew (SPES)
COMPANY: Chowking Olongapo City Mall
DESCRIPTIVE DATE: April - May 2009
Assinged in Customer SERVICE AREA.
• Willing to be train for career growth and development.
• Can communicate well with other at various levels.
• Self Motivated.
• Result oriented.
• Can work in team.
• Good team leader.
Knowledgeable in Computer With Expertise in MS Word, Excel and PowerPoint.
With Sufficient knowledge on Computer Hardware and Software Installation, Troubleshooting, Adobe Photoshop photo editing.
• College: Mondriaan Aura College 2009 Course: Bachelor of Science in Accountancy
• Secondary: Barretto National High School 2005
• Primary: Barretto I Elmentary School 2001
