Operations Manager
loft
Total years of experience :22 years, 2 Months
At present working in LOFT Restaurant from Nov 2018 till date As Operation Manager
Also correspondingly handling Chawii Chaw Operations
“Setup LOFT operations and Human Resources”
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
We’re Arbiters of Good Taste
Our team of operators, chefs, and eaters have the experience and talent to help you with anything food & beverage related. From menu development and analysis, to complete menu makeovers and developing a set of recipes that align with your brand, we know how to cook up solutions that are right for your business. And our ideas are not just for the dinner service: we have culinary experts on staff who will help define all segments for you as well.
To us, food is a medium. And we’re experts in understanding its structure. We know how to study it, experiment with it, and craft ingredients and flavors to match any concept. With much more than just naming dishes on a menu, our chefs work with clients to develop new items, provide recipes, costing analysis, sourcing insight and direction, and train kitchen teams on preparation and service procedures so your guests can enjoy the best of what you have to offer.
We’ve helped our clients upgrade their food & beverage operations.
Working
in the hospitality industry for the past 19+ years from that 15years in Kuwait, I have developed a passion
for providing top-quality customer service, out door Occasions, Deliveries, Parties, Events, Expo, RBD (Restaurant based Delivery) & Delco experience and contributing to a memorable
dining experience. While training and leading a team I have always endeavored
to pass on these values to other staff members. I would love to apply my
knowledge to a career in restaurant management and am keen to join your team.
I have
completed My
Hotel Management and Catering Technology / AHMA - culinary arts & preparation
Major in Craftsmanship and F&B Production
This
position interests me greatly because I believe I have the leadership skills
and attention to detail to make a valuable contribution
Handling social media marketing in Creation Burger::::
- Build and implement social media programs that ensure appropriate messaging is executed online, to support corporate goals, incorporating instagram, Snapchat, Facebook, LinkedIn, Twitter, YouTube, etc.
- Monitoring social media groups, trends, tools, and applications and recommend actions/next steps.
- Worked closely with colleagues across the organization to develop and post content to social networking sites.
- Regularly reported insights gained from social media monitoring to internal and external stakeholders.
- Monitoring and engage in brand related online conversations.
- Monitoring the company's social media performance usage reports and tracking search engine results.
- Doing initiative analysis site performance metircs and make recommendations on content, site design or features to improve effectiveness of web content and/or applications.
- Responding to social media inquiries about online activities in a timely and courteous fashion.
Skills and Knowledge:
• Social Media Marketing ( Headlining Social Media - Eg- Instagram and snap chat )
Execute social media strategy manage and update on regular basic
Coordinate with graphic design support n sales collateral, newsletter, product catalogs
Apply search engine (SEO) best practices to every piece of content
Give report on continually improve digital analytics of all platform
Sponsor ship ads on daily and weekly basic
Launch optimized online adverts through google keywords, AdWords, facebook etc
Face lifting of the concept and menu engineering of both concepts
Building the business, training the crew, managers . Projecting and helping to budget and control assigned profit & Loss line items .
Business development plans, growth and development manager, Build and maintain a high performance culture in the restaurant operation.
Training supervising about food cost and daily operation. Assistant the management to open new branches
Opening new branches, training all team members
I have completed My Hotel Management and Catering Technology / AHMA – culinary arts & preparation Major in Craftsmanship and F&B Production