Safiya Rebaica

Leeds (UK) capita.com
• Responded to a wide range of enquiries from O2’s customers regarding billing, network,
handset faults, general enquiries and complaints.
• Promoted various O2 products and services to enhance customer experience and usage.
• Worked to strict KPIs such as call handling time and customer satisfaction

• Handled end-to-end recruitment for the organization which included working with the D.
E. Shaw group headquartered in New York on various strategic and operational tasks.
• Reviewed and sorted resumes.
• Organized recruitment drives taking place at various campuses in India. Responded to
candidate queries regarding the recruitment process.

• Managed 25+ students ageing from 5 to15 and presented a play at the end of the term.
• Helped kids to overcome stage fright and carried out classes with the help of a syllabus
provided by the Cambridge University.

• Singlehandedly managed press and media for the biggest international MUN in the city.
• Responsible for the publicity and coverage of the event.