Academic Learning and Development Director
Dynamics Training Institute
Total years of experience :35 years, 10 Months
As per attached cv
Jawad Business Group is a bahrain based share holding company with interests across the Gulf. Business interests include :Supermarkets & Convenience Stores, Causal Dining and Fine Dining Restaurants, Fast Moving Consumer Goods and Food Service Distributors, Fashion and Footwear Franchisees, Furniture and Homeware Franchisees, Retail Foreign Exchange - Travelex, Travel and Leisure and Car Rental Franchisees - Avis and third party logistics. Jawad presently operate 380+ retail stores across the GCC states. Headcount currently stands at 5, 000 employees. I was responsible for HR across the group. My direct reports were seven, spread across the different regions and I had 42 people in my team.
Key Accountabilities/Responsibilities
Job Evaluation & Grading Structure - proposed a complete overhaul/creation of job descriptions leading to appropriate job evaluation and grading for the business.
Employee Handbook - developed a detailed and comprehensive “Employee Handbook”.
Audit Compliance - review the internal audit reports to ensure that adequate controls are in place at all times and that all stores comply with audit recommendations. Also interact closely with the internal audit team to ensure compliance.
Standardised Documentation - developed standard documentation for the business i.e. standard employment contracts, recruitment forms, presentations, bank letters, exit interviews etc.
Quality Customer Service - ensure high standards of customer service is delivered by the entire team to both external and internal customers.
Controllable Expenses - manage the salaries and overhead budgets relevant to the division and ensure that staffing and expenditure levels reflect the need of the business at all times falling within budget and making savings where possible.
Training and Development - Ensure that all staff are fully trained and developed in order to carry out their duties. Fully utilise the training levy budget for training of bahraini employees to reach them to their full potential. Fully utilise the training budget for expatriate employees. Develop relationships with institutes who can provide us with a varied amount of training programmes to develop the potential of our employees.
Recruitment and Selection - Oversee the recruitment process of staff and management ensuring that procedures are followed correctly in accordance with the company policy.
Performance Development Reviews - manage and conduct the Annual Performance Appraisals for all members of my team.
Manpower Planning & Budgeting - Ensure accurate planning and budgeting of requirements of staff.
Induction and Orientation Program - develop train and implement a structured induction program to all our employees.
Bahrainisation Strategy - Develop relationships with Labour Fund and Ministry of Labour as well as training bodies BIHR and Gulf Acadamy in Bahrain to attract train and retain Bahraini nationals into the business.
CPP Program - Work in close coordination with BDO Jawad Habib and the Labour Fund to implement the Career Progression Program across the business. Design career plans for all 520 employees enrolled in the program.
Disciplinary and Union Issues = Manage all disciplinary hearings and actions to ensure fairness. Active advisory member of the union.
Manage the training function and team
Create exiting motivational training material and deliver internally
Manage and coordinate all training activities for the group.
Improve through training bahraini skills and productivitY
Ensure the full training levy for Bahraini Employees is fully utilised and reclaimed
Conduct Training Needs Analysis on individual staff members and department to find out skill gap and recommend training solutions and way forward.
Source and screen training providers.
Liaise and coordinate training both internal and external in country and in all regions.
Ensure that all employees are inducted into the business.
Provide training to line managers on Performance Management, work ethics, customer service and induction to roll out to their teams.
Develop and structure Expatriate training programs to suit the need of the business.
Took voluntary maternity leave for 6 months)
Provide a range of HR Services guidance and support to Managers and Staff
Training and Development
Health and Safety
HR policies and procedures
Employee Benefits and Remuneration
Disciplinary hearings and process
Labour Law
Legal compliance
Payroll and HR information systems
General Management of all HR Issues
Training and Career development
Payroll
Internships
Reporting fraudulent activities to Bahrain Monetary Agency
Gosi reporting
Managing Medical benefits and policy administration
Periodical checking of all leases, licenses, maintenance agreements, work permits, resident permits, CPR’s and renewal of the same
Liaising with embassies senior immigration and ministry officials in relation to work permits, residency permits and visas.
Performance appraisal and bonus system
Handling retirement, voluntary resignation and termination benefits
Disciplinary actions and court proceedings liaison
Day to day running of the office and administrative procedures
Preparation of all visual aids and presentation materials for Board meetings
Preparation of Board minutes and sending out of proxies
Arranging all personal travel for Royal family and shareholders
Event Management of functions, conferences, keynote speeches
Staff training and supervision / delegation of duties
Setting up of all administration policies and procedures
Organising and prioritizing and developing work schedules
Ambition drove me to start my own venture in 1992. Reflection’s was a
courses: Member of CIPD CIPD Certificate in Personal Practice Diploma in HRM – Bahrain Training Institute Diploma in NLP