Learning and Development / Training Officer
Qatar Development Bank
Total years of experience :12 years, 9 Months
- Reviewed the bank-wide Job Descriptions and amended the same versus the Standard Operating Procedures (SOPs) and Organizational Structure.
- Identified the behavioral & technical competencies of each job title along with the respective proficiency levels for each competency.
- Conducted Competency Mapping for each job position based on the accountabilities.
- Developed the bank-wide Behavioral and Technical Competency Dictionary.
- Contributed to the development of the Career Progression Framework (Vertical, Horizontal and Diagonal) for all job positions across the Bank.
- Determined the appropriate Training / Certification for each Job Position or group training for each department based on the required competencies.
- Developed the bank-wide Training Catalogue.
- Identified improvement opportunities within the department and amended the respective Standard Operating Procedure (SOP).
- Developed process flow for each SOP using Microsoft Visio.
- Developed / updated the bank-wide Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
- Prepared process flow for each SOP using Microsoft Visio.
- Evaluated existing processes to identify improvement opportunities.
- Reviewed business processes and provided recommendations regarding the workflow mapping in coordination with process owners.
- Reviewed proposed SOP changes for possible impact on other bank’s processes and conformity to standards.
- Ensured that SOP logbook is regularly updated and maintained and that all approved SOPs and SLAs are uploaded on 360 system.
- Checked details of Inward Remittance transactions for crediting to
customer’s account.
- Reviewed fields of MT103 messages versus customer application form for SWIFT transmission.
- Prepared MT199 / MT999 messages whenever necessary.
- Prepared regulatory reports of all processed remittance transactions.
- Reviewed documents submitted by customer for Letter of Credit issuance.
- Checked fields of MT700 messages versus customer application form for SWIFT transmission.
- Prepared regulatory reports of all LC issued by the Unit.
- Participated as Tester for all User Acceptances Testing activities related to Remittance and Trade systems.
- Reviewed, analyzed, and approved incoming LC application documents for processing.
- Audited all daily approved transactions under LC Issuance and Amendment.
- Monitored submission of trade documents.
- Prepared regulatory reports of all LC issued on a weekly basis.
Aids business units in responding to procedural changes brought about by new or revised policies, products and services, government requirements and introduction of more advanced tools and techniques by reflecting these in the pertinent user manuals and procedure guides.
- Coordinated with business units on their Policies and Procedures Manual (PPM) updates.
- Reviewed proposed PPM changes for possible impact on other
bank’s processes and conformity to standards.
- Regularly evaluated existing operating procedures and identified improvement areas.
- Recommended needed addition, revision, or deletion of operating policies and procedures.
- Analyzed problems encountered in existing applications and recommended solutions to the business units and users concerned.
- Interacted with users to know if recommended procedures are implemented correctly and solicited suggestions or improvements.
- Issued manual updates depending on the obsolescence or applicability of the guidelines and procedures enumerated therein.
- Performed as Help Desk Support in the implementation of the new core banking system (T24).
- Participated as Tester in the Internet Banking System project.
- Processed Import, Domestic and Standby Letters of Credit (Opening and Amendment) using Trade Innovation System.
- Computed for charges for all LC transactions.
- Posted all debit/credit tickets of the whole department to SIBS (Silverlake Inter-Branch System).
- Consolidated all the checks of the department and prepared IOA ticket to be submitted to the Clearing Department.
- Processed the Advance and Final Duties through PAS5 System.
- Encoded Sales Invoices.
- Attended client’s call or inquiries and submits product
quotations.
- Prepared monthly Sales Report.