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Reda Ashour, Data Analyst

Reda Ashour

Data Analyst·Freelancer

United Arab Emirates

Bachelor's degree, Faculty of Arts, History Dept.

Work experience

Total years of experience: 16 years, 8 months

Data Analyst

January 2024 - Present

Freelancer

Dubai, United Arab Emirates

January 2024 - Present

• Conducted end-to-end data analysis to identify trends, patterns, and insights for business optimization.
• Developed interactive dashboards using Power BI and Tableau to visualize key performance metrics.
• Utilized Python and R for data cleaning, statistical analysis, and predictive modeling.
• Collaborated with clients to define data requirements and deliver actionable insights.
• Automated data workflows using Power Query and SQL to improve efficiency.
Company industry:
Media Production

Customer Support Supervisor

February 2024 - December 2024

National Technology Group (NTG Egypt)

Cairo, Egypt

February 2024 - December 2024

• Analyzed call center performance data to identify trends and improve operational efficiency.
• Created reports and dashboards to track team performance and customer satisfaction metrics.
• Used Excel (Pivot Tables, VLOOKUP) to analyze large datasets and generate insights.
• Collaborated with cross-functional teams to implement data-driven improvements.
Company industry:
General Engineering Consultancy

Social Media Moderation Team Supervisor

December 2021 - January 2024

OPay Egypt

Cairo, Egypt

December 2021 - January 2024

• Analyzed social media performance data to identify trends and improve customer engagement.
• Generated monthly reports on public ratings and implemented strategies to address negative feedback.
• Used Looker Studio to create visualizations of social media metrics and trends.
• Collaborated with marketing teams to align social media strategies with business objectives.
Company industry:
Financial Services

Senior Social Media Specialist & Moderator

September 2017 - December 2021

Telecom Egypt

Cairo, Egypt

September 2017 - December 2021

• Monitored and analyzed social media data to improve customer interactions and satisfaction.
• Created reports on social media performance and provided recommendations for improvement.
• Collaborated with data teams to integrate social media metrics into broader business analyses.
Company industry:
Telecommunications

Human Resources Coordinator

December 2015 - September 2017

univent

Cairo, Egypt

December 2015 - September 2017

Assist with all internal and external HR related inquiries or requests, Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts, Schedule meetings, interviews, HR events and maintain agendas, Produce and submit reports on general HR activity, Assist with payroll and ad-hoc HR projects, Support other assigned functions. also I have professional diploma in Advanced human resources management
Company industry:
Software Development
Job role:
Human Resources and Recruitment

senior sales

November 2015 - November 2015

Mostafa elsallab establishment

Cairo, Egypt

November 2015 - November 2015

Company industry:
Other Business Support Services
Job role:
Sales

retail senior sales

August 2014 - November 2015

( Mostafa El sallab group

Cairo, Egypt

August 2014 - November 2015

Responsible for the sales and marketing of a special department for the products of the manufacturers at the organization, as well as for the presentation, coordination and marketing of the product into the department. I am also responsible and manage sales team at the department . And their management of movement coordination, encouragement, psychological support, and management of vacations into the department.
Company industry:
FMCG

Customer Service Specialist

August 2011 - August 2014

Orange

Cairo, Egypt

August 2011 - August 2014

customer service for Point of sales hot line at Orange telecommunication
Company industry:
Telecommunications

علاقات عامة

November 2010 - October 2011

وجود للأستثمار العقاري

Cairo, Egypt

November 2010 - October 2011

أستقبال زوار الشركه من عملاء و مستثمريين و أمكانية مساعدتهم لجعل الشركه هكزة الوصل بين طالب العقار و المستثمر
Company industry:
Real Estate
Job role:
Secretarial

Sales

May 2010 - November 2010

mobile shop

Cairo, Egypt

May 2010 - November 2010

 Sales Person For Mobil Shop Company
Company industry:
Retail & Wholesale
Job role:
Sales

Retail Sales Representative

October 2009 - July 2010

The Mobile Shop

Cairo, Egypt

October 2009 - July 2010

Responsible for marketing and selling mobile products into the branch and achieving the best sales figures in the best presentation method
Company industry:
Sales Outsourcing

Education

Cairo University

May 2024

May 2024

Bachelor's degree, Faculty of Arts, History Dept.

Egypt

Helwan University

May 2024

May 2024

Bachelor's degree,  Tour Guide Diploma

Egypt

Helwan University Cairo

September 2013

September 2013

Higher diploma, diploma the faculty of tourism and hotel management, tourism guidance

Egypt

HELWAN UNIVERSITY CAIRO

September 2013

September 2013

Higher diploma, Art History And Tourism

Egypt

HELWAN UNIVERSITY CAIRO

September 2013

September 2013

Bachelor's degree, Tourguide

Egypt

Cairo University

January 2009

January 2009

Bachelor's degree, Bachelor of Arts - BA, History

Egypt

CAIRO UNIVERSITY

January 2009

January 2009

Bachelor's degree, Art History

Egypt

CAIRO UNIVERSITY

January 2009

January 2009

Bachelor's degree, HISTORY

Egypt

Skills

Social Skills
Expert
Social Skills
Expert
Sales Skills Training
Expert
Sales Skills Training
Expert
Social History
Expert
Social History
Expert
Tour Management
Expert
Tour Management
Expert
Public Relations
Expert
Public Relations
Expert
INFORMATION VISUALIZATION
Intermediate
INFORMATION VISUALIZATION
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
SALES
Expert
SALES
Expert
EMPLOYMENT CONTRACTS
Expert
EMPLOYMENT CONTRACTS
Expert
CUSTOMER EXPERIENCE
Expert
CUSTOMER EXPERIENCE
Expert
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CREDIT MANAGEMENT
Intermediate
CREDIT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
GOOGLE ADS
Expert
GOOGLE ADS
Expert
GRAPHIC DESIGN
Expert
GRAPHIC DESIGN
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
Computer Skills
Expert
Computer Skills
Expert
SQL
Intermediate
SQL
Intermediate
AutoCAD
Intermediate
AutoCAD
Intermediate
Photoshop
Intermediate
Photoshop
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
power BI
Expert
power BI
Expert
Microsoft power query
Expert
Microsoft power query
Expert
Public Relations
Expert
Public Relations
Expert
Social Skills
Expert
Social Skills
Expert
Sales Skills Training
Expert
Sales Skills Training
Expert
Social History
Expert
Social History
Expert
Tour Management
Expert
Tour Management
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Basic Business Skills Acquisition (BBSA) Sponsored by (FGF)
Future Generation Foundation
Nov 2009 - May 2010
Profession Diploma in Advanced Human Resources Management
Oxford
Oct 2010 - Jan 2011