Reda Awad

Responsibilities:
• Maintaining smartphones with high accuracy and efficiency and working to finish them
within an hour (1HR repair) To Achieve TAT.
• Once the devices are received, a preliminary test is performed in addition to a final test after
the repair to ensure that the device is completely free of all faults.
• Maximizing profitability by working on the devices that are misused by customers and
working to repair them at the lowest possible cost to the customer in an effort to satisfy him
and gain his loyalty for the benefit of the company.
• Among the work’s powers is to monitor the stock of spare parts (new and used) and follow
up their disbursement on the system to determine the parts to be ordered continuously to
ensure the balance of the stock.
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• Follow-up of workflow by the customer service team, including Handling Complaints &
Angry Customers and make Them Satisfy.
• After-sales service requires us to create customer loyalty to our company and to reach the
best solutions to meet customers' needs and find appropriate solutions to their problems,
which represents maintaining the targeting of customer experience and achieving sales goals
in an indirect way and the company's goals successfully.
• Ensuring compliance with health and safety legislation by the work team to ensure their
safety in the first place.

Responsibilities:
• Maintaining smartphones with high accuracy and efficiency and working to finish them
within an hour (1HR repair).
• Once the devices are received, a preliminary test is performed in addition to a final test after
the repair to ensure that the device is completely free of all faults.
• Maximizing profitability by working on the devices that are misused by customers and
working to repair them at the lowest possible cost to the customer in an effort to satisfy him
and gain his loyalty for the benefit of the company.
4
• Among the work’s powers is to monitor the stock of spare parts (new and used) and follow
up their disbursement on the system to determine the parts to be ordered continuously to
ensure the balance of the stock.
• Follow-up of workflow by the customer service team, including Handling Complaints &
Angry Customers and make Them Satisfy.
• leading staff and supervise the company process cycle in the branch.
• After-sales service requires us to create customer loyalty to our company and to reach the
best solutions to meet customers' needs and find appropriate solutions to their problems,
which represents maintaining the targeting of customer experience and achieving sales goals
in an indirect way and the company's goals successfully.
• Ensuring compliance with health and safety legislation by the work team to ensure their
safety in the first place.

1. Reviewing the company’s stock in all branches and stores daily by
communicating with branch and store managers via emails, phones or
in person, matching the balances, ensuring their discipline and working
to fix the defects
2. Maintaining balance tracking on a daily basis through continuous
reviews of the expense of the stock through coordination with the
accounts department.
3. Work on actually following up the balances in the Retails to ensure
the quality of the display in front of the customer.
4. Maintaining the completion of inventory operations on a daily,
weekly, monthly, quarterly and annual basis.

1. Follow up the sales and purchase operations on a daily basis in the
various branches of the company.
2. Match the balances and make a daily inventory for the cashier
employee.
3. Follow up the installments operations with customers to ensure the
preservation of the company's rights.
4. Follow up the company's balances in the banks periodically and
follow up the operations of depositing the various branches in the
company's account

1. Finding solutions to the problems faced by the call recipients in the service
center (Agent) from the customers and working on solutions to the problems and
satisfying the customer.
2. Maintaining follow-up of customer requests on the Otlob website (currently
requests) and directing them continuously to the branches.
3. Contact customers who have submitted complaints (level of service, quality,
delivery, etc.) and work to find solutions to satisfy the customer.

1. Continuous follow-up of spare parts prices in the market to ensure the best
pricing for products.
2. Follow up on purchases of spare parts and installments of customers, in addition
to the group's bank balances.
Interests