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Reda Ismail, Front Desk Officer

Reda Ismail

Front Desk Officer·Dussmann Gulf

United Arab Emirates

Bachelor's degree, Mechatronics Engineering

Work experience

Total years of experience: 5 years, 3 months

Front Desk Officer

October 2024 - Present

Dussmann Gulf

Abu Dhabi, United Arab Emirates

October 2024 - Present

Managing VIP and diplomatic reception at the Arab Monetary Fund in Abu Dhabi. Welcoming 50+ diplomats, UN and IMF delegates, and senior executives monthly with zero complaints. Handling 40+ daily calls through a multi-line switchboard, coordinating with 8+ departments, and enforcing strict confidentiality and security protocols in a high-security international institution.
Company industry:
Facilities & Property Management
Job role:
Hospitality and Tourism

Front Desk Receptionist

April 2023 - December 2023

Mountain Breeze Resort

Latakia, Syria

April 2023 - December 2023

Managed full guest cycle at a 5-star resort using Oracle Hospitality Opera PMS. Processed 20+ daily check-ins and check-outs, delivered personalized guest arrivals based on profile preferences, and resolved 95%+ of guest concerns without escalation. Managed individual and group bookings across 120 rooms and promoted room upgrades during check-in.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Service & Sales Assistant

January 2020 - October 2022

Electronics Retail Store

Latakia, Syria

January 2020 - October 2022

Handled 20+ daily in-person and online customer inquiries, providing timely support and building strong customer relationships. Processed billing, invoicing, and daily payments with zero discrepancies. Implemented a structured stock-check process that improved stock availability and operational efficiency.
Company industry:
Consumer Electronics
Job role:
Customer Service and Call Center

Education

Tishreen University

June 2022

June 2022

Bachelor's degree, Mechatronics Engineering

Syria

GPA (percentage): 74.36%

GPA (percentage): 74.36%

Studied system integration, control engineering, and data analysis. Graduated with a cumulative grade of 74.36% and achieved 93/100 (Excellent) in the graduation project. Developed strong analytical and problem-solving skills applied to technology adoption and operational efficiency in professional environments.
View attachment

Skills

VIP Reception
Expert
VIP Reception
Expert
Guest Relations
Expert
Guest Relations
Expert
Customer Service
Expert
Customer Service
Expert
Bilingual Arabic & English
Expert
Bilingual Arabic & English
Expert
Multi-Line Switchboard Operations
Expert
Multi-Line Switchboard Operations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administrative Support
Expert
Administrative Support
Expert
Data Entry
Expert
Data Entry
Expert
Appointment Scheduling
Intermediate
Appointment Scheduling
Intermediate
Opera PMS
Intermediate
Opera PMS
Intermediate
Visitor Registration & Access Control
Expert
Visitor Registration & Access Control
Expert
Confidentiality & Security Protocols
Intermediate
Confidentiality & Security Protocols
Intermediate
Medical Receptionist Skills
Intermediate
Medical Receptionist Skills
Intermediate
Cash Handling & Billing
Intermediate
Cash Handling & Billing
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Customer Experience & Hospitality Trends
  • Technology & Innovation
  • Traveling & Exploring New Cultures
  • Reading & Self-Development