Customer care Team Leader
Sahara Net
Total years of experience :10 years, 2 Months
Investigate web applications and technical issues for a variety of customers.
Configure office 365 applications with advanced threat protection
Configure virtual machines and cloud environments to meet customer requirements
Monitored and analyzed network traffic to ensure service quality.
Manage Active directory
Offer guided feedback to protect email systems against phishing/spam emails
Enhanced employees’ knowledge by documenting support procedures which greatly impacted the employees’ confidence and smoothened the workflow.
Communicated with clients from different backgrounds and geographical locations and addressed their needs and complaints.
Debugged mail, DNS, and WEB applications and protocols.
Migrated mail users from on-premises servers to Exchange online servers.
The BSc in IT aims at qualifying learners to be able to: 1-Apply technical solutions that can improve task delivery and help institutions in achieving their objectives. 2-Administer IT the hardware and the manpower in the work place. 3-Keep pace with rapid developments in IT and evaluate and adopt the best applications in the work environment. 4-Build and manage digital content of available IT systems in the workplace.