ريدونا SERINO

- Establish new, and maintaining existing, long-term relationships with customers
- Record and maintain computerized customer database
- Manage and maintain ‘Key Accounts’
- Provide after-sales support services, on-site technical assistance and product education to customers, if required
- Provide details on upgrades/ new collections/ enhancements of existing products to customers.
- Direct queries. Handle customer complaints pertaining to product and keep a record of same.
- Verify references for new customers.
- Extensive and effective follow up with Customers to accomplish all other works that may be required to close sales
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
- Follow-up for collection of payment.
- Coordinate shipping schedules and delivery of merchandise and services.
- Provide on-the-job training to new sales employees.

• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Review and update credit and loan files.

• Assisting in the implementation of the sales and marketing strategy
• Establishing and maintaining account relationships to meet targets
• Regularly visiting company and prospective clients to understand and identify their needs and establish long-term relationships.
• Developing a pipeline and new opportunities
• Post sales support to customers, complaint resolution of critical incidents
• Analysis of competitors and development of competitive action

• Provides First line customer
• Attends to inquiries of subscribers regarding the product and service regarding of the company's client
• Handles request and complaints within the standard service quality set by the company
• Follows prescribed problem solution and trouble shooting procedure