Reem Al-Atram

• Developed and managed social media content calendars across Instagram, X, LinkedIn, and
TikTok.
• Created engaging copy, visuals, and video content aligned with brand guidelines and
campaign goals.
• Monitored social media metrics and prepared performance reports with actionable insights.
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Increased account growth and engagement through strategic content planning and trend
analysis
◦ Managed paid social media advertising campaigns and optimized
performance.
• Responded to audience inquiries and comments to maintain strong community engagement.
• Covered events by creating real-time stories, reels, and post-event content.
• Collaborated with marketing, design, and communications teams on integrated campaigns.
• Identified and leveraged trending topics and hashtags to improve reach and visibility.
• Maintained brand voice and consistency across all platforms.

• Assisted citizens with inquiries and provided accurate information regarding government
services and procedures.
• Processed and verified applications, ensuring compliance with government regulations and
policies.
• Managed documentation and records with a high level of accuracy and confidentiality.
• Coordinated with various departments to address citizen concerns and ensure efficient
resolution of issues.
• Delivered exceptional customer service to maintain positive relationships between citizens
and the Ministry of Interior.
• Utilized government systems to input, retrieve, and update data for processing applications
and services.
• Handled high volumes of citizen interactions efficiently, ensuring prompt and courteous
service.
• Identified areas for process improvement to enhance service delivery and operational
efficiency.

• Delivered exceptional customer service by greeting guests, handling check-ins and check
outs efficiently, and addressing inquiries with professionalism.
• Managed room reservations and ensured accurate record-keeping using hotel management
software.
• Handled guest complaints and concerns promptly, ensuring a positive resolution and
maintaining high customer satisfaction.
• Coordinated with housekeeping and maintenance teams to address room readiness and
guest requests.
• Processed payments, maintained cash registers, and ensured accurate billing for guest stays
and services.
◦ Promoted hotel services and amenities, enhancing guest experience
and boosting ancillary revenue.
• Maintained an organized front desk area, ensuring a welcoming and professional
environment for guests.
• Assisted in training new front desk staff in standard operating procedures and customer
service techniques.
• Monitored and upheld security protocols to ensure the safety of guests and hotel assets.
• Demonstrated adaptability by managing high-volume periods and handling multiple tasks
efficiently.