Senior Researcher
The nielsen Company
Total years of experience :24 years, 5 Months
- Effectively handle diverse types of studies and apply wide range of research tools and techniques to generate stronger insights
- Direct project team members (junior executives, operations, and freelancers) across markets in the Middle East, North Africa and Pakistan region (MENAP).
- Improve project effectiveness through close monitoring, resource planning and training
- Manage multiple research projects at different phases, from proposal to delivery, ensuring timelines, quality and cost expectations are met.
- Identify and resolve problems and challenges as they arise, throughout the project cycle.
- Prepare status reports for use in communication to client and internal teams.
- Diplomatically manage client/project issues and concerns.
- Define opportunities within and across target markets.
- Analyze and interpret customer, competitor and market intelligence across customer segments and product categories.
- Process and analyze raw data, presenting reports and recommendations to senior managers.
- Designed and developed proposals following client briefings
- Conducted online focus groups across the GCC, Levant, and Turkey
- Determined effective methods to gain valid data utilizing depth interviews, focus groups, and/or in home visits
- Prepared detailed and relevant analysis plans
- Presented findings to clients with manager’s supervision
- Ensured process compliance (budget approvals, filling project booking forms, ensuring that all budget details are correct and up to date, etc.)
- Managed challenges arising in the course of the project cycle
- Was responsible of all moderation assignments in UAE
- Prepared financial reports for the qualitative field department
- Recruited and trained interviewers, based on the Interviewer’s Manual
- Ensured quality control procedures were met
- Conducted moderation across GCC utilizing various protective techniques
Controlled all field projects for qualitative research.
Liaised with the other company offices out side the Emirates for projects implementations, such as jobs originated from Cyprus, Egypt, and Oman.
Moderated all kinds of qualitative interviews, (more than 100 focus groups and interviews).
Briefed and trained of transcribers.
Prepared budgets for the projects.
Prepared projects’ schedules.
Developed cost estimates for research projects.
Monitored recruitment process and quality.
Prepared the financial reports for the qualitative field department.
Sourced Information from press articles, web and trade journals to create files on new demographic markets.
Conducted Extensive researches focused on the IT market in the Middle East.
Successfully executed research projects and case studies dealing with various issues.
- Assisted in managing Information systems projects from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement.
- Designed, developed, and implemented a functional database system for the organization.
- Created projects time estimates, task lists, and technical documentation. Performed risk analysis assessments against planned milestones.
- Worked with the web development team and managed day-to-day operations of www.adc.org, responsibilities included updating the dynamic content management system, approving and editing content generated by the organization five departments.
- Created on-line e-commerce forms (CGI-Perl, PHP, HTML, Dreamweaver)
- Edited images and created on-line graphics (Photoshop).
- Managed the event section of ADC.org
Maintained selling as the priority.
Effectively handled multiple customers, maintained poise and service standards. Practiced suggestive selling, offering every customer related items.
Followed special department operating procedures.
Equally shared operational responsibilities of department as customer traffic allows.
Achieved the company standard for credit solicitation.
- Hired to serve as a critical-point-of-contact for all IT customers to provide technical assistance.
- Responsibilities include facilitating the dissemination of fundamental technology information; assisting customers in troubleshooting computer-related issues; and acting as a liaison between technology users and personnel providing technical services.
- Solved a variety of network, virus, data recovery, scanner operations, printers/copiers operations, Novell network operations, overhead projection systems, computer hardware, and software issues by identifying the problem and taking corrective action. Software used include Novell, Microsoft Windows 9x/ME/2000/XP, Microsoft Office 97/2000/XP, Mac OS 9.2/10, and other applications
Taught English courses to a primary and intermediate grade students
Overall GPA: 3.67 Dean’s List