Customer Service Representative
Extensya
مجموع سنوات الخبرة :0 years, 9 أشهر
Delivered fast, friendly, and knowledgeable service for routine questions and services complaints.
* Informed customer about billing procedures, processed payments and provided payment option setup
assistance.
* Trained new employees each three months in procedures and policies in order to maximize team
performance.
* De-escalated problematic customer complains, maintaining calm, and friendly demeanor.
* Educated clients on how to navigate company systems and work within established framework to
obtain desired services.
* Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.
Biotechnology Accomplishments * Training at BioLab Medical Laboratory as laboratory assistance