ريم درويش

• Act as the primary administrative support to the CEO
• Working with C-level executives and understanding technical matter to prepare accurate,
easy to understand summaries and briefs.
• Coordinate and prioritize the CEOs schedule, internal & external meetings, calls & letters,
agenda of meetings, related logistics and communications to ensure efficient time
management and workflow, on the other hand handle confidential documents.
• Support office operations and daily administrative processes, document reviewing, reports
& filling system.
• Prepare reports, presentations, and operational documentation & spreadsheets using
appropriate software tools as needed.
• Follow up on ongoing tasks to ensure timely execution and smooth coordination between
departments.
• In coordination with the Administration Department, managed and working on different
government and operational processes through Saudi platforms including Ejar (lease
contracts), Balady & Salama (municipality and safety permits), Saudi Food and Drug
Authority SFDA (export and licensing), Riyadh Chamber of Commerce (document
attestation), Saudi Business Center (commercial registrations), Mosahem (shareholders
meetings), and Saudi Electricity Company portals (utility accounts and services).

Talent Acquisition & Recruitment: Oversee the full cycle recruitment process on different levels, including job posting, candidate screening, interviewing, CBI, and selection to attract top talent & on-boarding new hires with setting up hiring analysis dashboard, supporting career path planning, in addition to offboarding process.
•Organizational Development: Implement and support OD initiatives starting from company’s strategic goals, organization chart, organization structure, Job analysis & job descriptions, workflow charts, performance management system PMS (KPIs, OKRs, appraisals and PIP performance improvement plans & employee engagement & updated when needed.
•Compensation & Benefits: Assist in designing and managing salaries of employees, benefits programs, and payroll administration to ensure competitive and fair compensation packages.
•HR Strategy & Policy Implementation: Establish, develop and enforce HR policies and procedures aligned with business objectives and legal requirements.
•Employee Relations & Conflict Resolution: Handle employee grievances, investigate, mediate disputes, and foster a positive work environment.
•Training & Development: Conduct TNA cycle and organize of training programs, succession planning and promote continuous learning and leadership development.
•HR Compliance & Labor Laws: Ensure adherence to labor laws, industry regulations, and company HR policies best practices and updated when needed.
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HR Analytics & Reporting: Track key HR metrics, filing process, generate reports, and provide insights to support decision-making to HR manager for final approval.
•Team Leadership & Performance Management: Support and guide the HR team and team -building capabilities, ensuring alignment with organizational goals and improving overall efficiency.
•Workforce Planning: Assist in workforce planning, identifying the gap between current workforce and future talent needs, creating talent candidate pipelines and developing succession plans for critical roles in collaboration with department managers.
•ERP: Manage the HRIS to meet the needs of the Organization and provided training and instructions for easily use by employees in addition to proficiency in MS office.

Coordinate with management to build and execute recruitment of middle and senior management, on boarding, training and development initiatives.
•Ensure that whether the integrated human resource strategies and policies align with the organizational needs and goals or not.
•Establish employees database from the scratch.
•Provide compensation support including salary planning, promotions, social and medical insurance.
•Provide guidance on HR policies, labor laws, and best practices to ensure a positive and compliant work environment.
•Work with line managers and employees to address all types of employee relations issues
•Generate and analyze HR-related reports, such as turnover rates, employee performance.

Responsible for processing time sheets, updating payroll records and answering employee questions about payments.
•Collecting and verifying employee and timekeeping data. Computing wages, deductions, commissions, benefits.
•Updating payroll information for promotions, transfers, terminations, and new hires.
•Ensuring compliance with company policies, relevant industry regulations, tax, and deduction laws.
•Preparing payroll reports for management and auditing purposes. Reconcile the general ledger regarding payroll transactions.

Organizing appointments and meetings with community- and hospital-based healthcare staff.
•Demonstrating or presenting products to healthcare staff including doctors and pharmacists
•Meeting both the business and scientific needs of healthcare professionals.
•Reviewing sales performance & writing reports and other documents.
•Attending and organizing trade exhibitions, conferences and meetings.

Research, gather and analyze statistical data using modern and traditional methods to collect it to help a company market its products.
•Interpret data, formulate reports and make recommendations.
•Prepare data of doctors and arrange an appointment with them for the products questionnaire.
•Remain fully informed on market trends, other parties researches.
•Formulate a plan and present it to the healthcare professionals.

Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy customers needs.
•Interacts proactively with all concerned internal parties to ensure a smooth and efficient
•processing and delivery of customers requirements and keep proper feedback for Sales Supervisor.
•Develop Sales forecasts, reviews and action plans on daily basis based on analysis of actual results versus forecasts to highlight work progress.
•Develops programs to drive sales.
•Achieve monthly targets by closing profitable deals with customers.
•Align with a solution selling methodology for the training.
•Summarize evaluation reports determining the impact of training on employee skills.

Closing sales deals and maintaining good customer relationships.
•Effectively manage large amounts of customers visits.
•Identify and assess customers needs to achieve satisfaction.
•Build sustainable relationships of trust through open and interactive communication.
•Provide accurate, valid, and complete information by using the right methods/tools.
•Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
•Keep records of customer interactions, process customer accounts, and file documents.