ريم Jamal Yassin

Driving the hyper-growth of Jahez in the Kuwaiti market by identifying, negotiating, and onboarding high-value merchant partners. Responsible for the end-to-end sales cycle, from lead generation to technical onboarding, while focusing on maximizing Non-Commission Revenue (NCR) and physical market expansion. Acheived first 2025 in business growth.

Key Responsibilities & Tasks:

Strategic Merchant Acquisition: Identify and target high-potential vendors in the F&B and Retail sectors to expand Jahez’s ecosystem.

Revenue Diversification: Negotiate and close deals focused on Non-Commission Revenue (NCR), including premium in-app advertising, banner placements, and featured listing services.

Market Expansion: Spearheaded the acquisition of new branches across Kuwait, ensuring Jahez maintains the largest and most diverse physical footprint in the delivery sector.

KPI Management: Consistently exceeded the 2025 Sales Team KPI for vendor onboarding, maintaining the highest acquisition rate within the regional team.

Stakeholder Negotiation: Manage complex negotiations with C-level executives and business owners to align their growth goals with Jahez’s platform capabilities.

Data-Driven Prospecting: Utilize market analytics and competitor trends to identify "white spaces" in the Kuwaiti market and fill them with strategic vendor partnerships.

Cross-Functional Collaboration: Work closely with the Onboarding and Operations teams to ensure a seamless transition for vendors from "signed" to "live" on the app.

• Project Based
• Developing marketing strategies & marketing campaigns online/ofline.
• Launching Sheesh Othman grill concept fully with franchise manuals.
• Managing product development R&D
• Analyzing consumer trends & behavior study.
• Monitoring competitors activity.
• Collaborating with logistics companies with special operations and marketing ideas to increase sales JAHEZ, CARRI, TALABAT.
• Strong relationship with bloggers and social media influencers.
• Digital marketing planning.
• Collaborating with non-profit org (Social marketing).
• Managing budgets and all finance related matters.
• Internal store branding & staf training to insure upselling and brand awareness.
• Working closely with team launching all marketing campaigns.
• Planning in store events with invitations.

• Set and achieved company defined sales goals. 40% within 60 days.
• Explaining quotations and convincing costumers to start their treatments.
• Insuring that client doesnt change his mind with arising competition.
• Making sure closing deals properly with contract signing, insuring payments dates
• Operating bank loans &checking if customer is applicable for one KIB, WARBA BANK, NBK.
• Resolving any issue that comes to my clients to increase customer satisfaction CRM.
• Achieved 80% CRM in first 6th month (Customer relationship management).
• Following up with costumers on their appointments in order to increase production.
• Promoting and ofering deals for low production doctors.
• Achieving monthly 119, 000KWD invoiced.
• Achieving yearly sales invoice rate and production of A/R.
• Efective use or referral system in order to produce production based on N.P.S.
• Creating 15% of generated invoice through referral system.
• Contributed to events with marketing team.
• Informed customers of promotions to increase sales productivity of doctors.

• Planning a full business plan semi yearly
• Maintain consumer engagement via campaigns & direct interaction.
• Analyze market and develop alternative sales strategies.
• Take a lead role in developing the annual marketing calendar each year.
• Plan monthly strategies and coverage targets and conduct store visits.
• Ensure all merchandising and visibility are achieved with standards.
• Costing of each product and adding profit margins.
• Develop marketing programs/promotions to create growth.
• Recommend new promotional ofers and implement them, focusing on growth opportunities.
• Handling social media Instagram, Snapchat digital marketing.
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant.
• Achieved Yearly growth 5% sales.
• Customer service techniques for diferent scenarios, such as handling complaints about food or service quality.
• Reviewing financial reports to identify ways to improve profitability
• Reviewing menus with chefs to ensure food quality standards are being met.
• Creating SOPS for kitchen and branchs.
• Copy writing and proof reading of all marketing material across diferent channels, social media, digital & ofline.
• Contacting and dealing with bloggers & influencers .

• Reporting directly to upper stakeholders and CEO.
• Monitoring an analyzing Doctors Quotations, Call center calls, laboratory wastage & potential production, collection department & F
• Finding gaps and issues and resolving them with developing new strategies.
• Dealing with programmers and developers to develop new enhancements to systems. By communicating with departments and ma
• Responsible of auditing and comply monitoring discounts of contracts and various receivables, checking validity of contracts and dis
• Training and developing finance team member to check receivables and errors.
• Training and developing call center agents on how to take call & Laboratory nurses to reduce waste by using internal system.
• Checking all refund transactions and making sure the reasons are accurate.
• Training and developing all finance team members in how to check Receivables and errors.
• Fixing promotional and seasonal packages and checking how it afects approval of and old patients.
• Following target pricing and checking daily doctor and nurses quotations daily.
• Studying market and creating recommended target pricing for cosmetic, surgery, ortho etc.
• Presenting aging report analysis sent monthly to CEO.
• Re-contracting audit (eliminating old contracts In system without approvals) 0% .
• Promissory notes analysis monthly (distributed to managers and forwarded directly to CEO)
• Achieving adjustment advance/balance not adjusted by 90%.
• Introducing issues and solutions for making procedure easier by applying them in a systemized way.

Worked with Philips sales achievement
accessories and warranty sales
attracting consumers
making sure inventory is checked