Reem Kassem, Collection Senior Supervioser (acting. as  Assistant. Manager)

Reem Kassem

Collection Senior Supervioser (acting. as Assistant. Manager)

Palm Hills Development

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Bussiness Adminstration
Expérience
19 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 3 Mois

Collection Senior Supervioser (acting. as Assistant. Manager) à Palm Hills Development
  • Egypte - Le Caire
  • septembre 2011 à mars 2016

Collection Department: mainly purpose for this department is to collect bounced-unpaid amounts from client, by calling them or meeting them to change the payment plan of them. contacting different department to update the client with any query could be asked to save time.

Customer Care Senior. Supervisor) à Palm Hills Development
  • Egypte - Le Caire
  • juin 2011 à septembre 2014

Customer Care Department: main role, especially after revolution, is to fulfill clients queries, and to communicate with different departments to finalize handing over unit, calculating and debating delay on handing over. Customer care is the main chain to connect between clients and all departments in PHD.

Personal Assistant to CFO à Palm Hills Development
  • Egypte - Le Caire
  • août 2008 à juin 2011

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Personal Assistant à Mobi Serve ( One of Orascom Telecom)
  • Egypte - Le Caire
  • décembre 2004 à janvier 2008

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Personal Assistant à Skanska Cementation International LTD
  • Egypte - Le Caire
  • août 2000 à décembre 2004

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Executive Secretary à Internation Info Center
  • Egypte - Le Caire
  • août 1995 à août 1999

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Éducation

Baccalauréat, Bussiness Adminstration
  • à Sadat Academy for Management Sciences
  • juin 1995

client relations , collections , adminstrationi

Etudes secondaires ou équivalent, Thanaweya Amma
  • à Al amal Language School
  • juin 1991

client relations , collections , administration

Specialties & Skills

Client Relationship Management CRM
Dynamic
Queries
Customer Focus
Teamwork
neigogiation
multi task
team work

Langues

Anglais
Expert