Account Relationship Manager
Thyme and More
Total years of experience :13 years, 7 Months
• Communicate with clients and coordinate with internal team/s to resolve any issues
• Follow up with customer questions, requests and issue in a timely manner
• Focus on building client relationships to identify upsell/cross sell opportunities
• Driving new business opportunities and developing new customized solutions
• Developing proposals and presentations
• Drafting and negotiating engagement agreements
• Planning, coordinating and leading client meetings
Build and maintain strong relationships with both new and existing clients
Assisting Prestige Relationship Manager on managing, developing and retaining quality client relationship
Collaborate with Prestige Relationship Manager to develop and nurture relationships with Prestige clients
Build and maintain strong relationships with both new and existing clients
Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship
Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
Achieve revenue goals, sales and portfolio growth targets
Understand customer needs, , identify financial and non-financial requirements by conducting financial need analysis
Full awareness on product and policy knowledge and implementing them at all the times and comply with Policy Guidelines and Code of Conduct at all times
Managing front desk/reception operations.
Welcoming, receiving and directing visitors/guests.
Assisting visitors in finding their way around the office
Fulfill quick customer service needs, resolve service-related issues and provide an excellent customer experience during these interactions
Promote and demonstrate alternative delivery channels to customers (ATMs, Phone banking, online banking) for best experience
• Answering and redirecting incoming calls/inquiries if needed and as appropriate.
Handling the unit’s Petty cash.
Fully handle, manage and maintain the filing and archiving of all documents.
Drafting all official correspondence letters, sorting and filing mails, documents and deliveries.
Keep company files organized and up to date in paper and/or electronic format.
Format and perform quality assurance of documents
Assisting in inventory records for office supplies
Sorting and distributing mail and fax
Receiving, handing and routing correspondence/courier
Assisting with a variety of administrative tasks including copying, faxing, writing correspondences
Prepares meeting
Answering phone calls in a professional manner, and routing calls as necessary
B.A Banking And Finance Department Faculty Of Economic And Administrative Science , Hashemite University Rating Very Good (3.21) My Name was Placed on honor list in the University for two semesters