ريم نطفجي

of Pharmacy/Operations Lead and Clinical Liaison 2013-2018
Achieved double digit growth in the market, while overseeing the operations of existing stores, opening 20 new locations, acquiring and integrating 12 more stores, and launching new clinical programs in partnership with the clinical sales manager.
Mariano’s Pharmacy (Kroger Co.)
•Simultaneously managed both the Minnesota and Illinois markets, and oversaw the building and launching of 30+ pharmacies.
•Year-over-year sales growth of 10-17%.
•Direct the overall management of all the pharmacies in the state while achieving operating goals and targeted sales and profit figures.
•Execute the operating plan and goals for each store within the district for customer focus, sales, profits, controllable expenses, labor and shrink.
•Partner with the clinical care manager to implement and grow all clinical programs across the state and exceed all immunization goals for the market.
•Hire, train, manage and develop a staff of pharmacists who are technically proficient and who attain or exceed sales and profit goals set for the stores within the district.

Identified areas of improvement, reviewed all processes to ensure compliance with policies and regulations, streamlined workflow and increased community partnerships.
•Ensured departmental attainment of performance objectives related to volume, service, script count and generic substitution.
•Reduced payroll by ensuring staff are trained on all functions of the job, allowing them to be scheduled to the needs of the business and improve workflow and efficiency.
•Managed inventory daily and worked with the team to reduce inventory to an appropriate level.
•Provided adult and child vaccinations, in accordance with state and federal regulations.
•Performed Medication Therapy Management (MTMs) on patient profiles.

Increased Rx Counts from 1000 to 2000+/week by improving customer service through team mentoring and increased staff commitment to company initiatives and business growth.
•Doubled profits and sales within 18 months.
•Metric goals were always above 95% of goal.
•Improved workflow and talent within the pharmacy.
•Managed OTC as well as Pharmacy Department and was a resource to the market when the DM was unavailable.

Reviewed all physician orders for psychiatric group homes in five states to ensure accuracy and safety of the prescription orders.
•Organized prescription orders to ensure appropriate billing cycles and delivery of medications.
•Performed profile reviews of each group home and met with the medical director monthly to discuss findings and adjust therapies as needed.

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