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reem reda, Sales Administrator

reem reda

Sales Administrator·J&K; Broker

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 8 years, 3 months

Sales Administrator

January 2023 - January 2025

J&K; Broker

Cairo, Egypt

January 2023 - January 2025

Managed sales records, customer databases, reporting, and coordination between clients and
sales teams.

Company industry:
Marketing

Customer Service Manager

January 2020 - January 2022

Darna Real Estate

Cairo, Egypt

January 2020 - January 2022

Led customer service operations, supervised teams, resolved escalations, and improved customer
satisfaction.

Company industry:
Architecture

Technical Support Team Leader

January 2018 - January 2019

Edfa3ly

Cairo, Egypt

January 2018 - January 2019

Managed support teams, handled technical issues, and ensured service quality standards.

Company industry:
Internet & E-commerce

Customer Service Team Leader

January 2016 - January 2018

Amer Group

Cairo, Egypt

January 2016 - January 2018

Supervised customer service representatives, trained staff, and monitored performance.

Company industry:
Real Estate

Customer Service Representative

January 2015 - January 2016

Amer Group

Cairo, Egypt

January 2015 - January 2016

Handled customer inquiries, complaints, and service requests.

Company industry:
Real Estate

Education

Cairo University

January 2017

January 2017

Bachelor's degree, Accounting

Egypt

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
SALES ADMINISTRATION
Intermediate
SALES ADMINISTRATION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Expert