Owner Dr Omar Bin Sulaiman
OBS Group
Total years of experience :12 years, 7 Months
Dec 01-Till date OBS Group - Owner Dr Omar Bin Sulaiman Receptionist/Admin Dubai UAE
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Conduct regular security checks throughout the day and report any security issues to line manager
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Oct 09 -July 2012 Emirates NBD Costumer Service Representative Dubai UAE
• Customer Service (handling customer call, handling customers complains problems solving and give the best services for the priority customer)
• Sales (car loans, personal loans, credit cards, home loans, life insurance, investments plans)
• Operation Department
• Opens customer accounts by recording account information
• Prepares product or service reports by collecting and analyzing customer information
June 08-Oct09 NBD Properties (Emirates NBD) General Manager Personal Assistant Dubai UAE
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of our manager;
• Carrying out background research and presenting findings;
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring their manager is well-prepared for meetings;
June07-Jun08
• Network International LLC (Emirates NBD)
• Receptionist cum secretary
Duba
UAE
• Handling the front desk and stands as basic point of contact
• Drafting Correspondence
• Received and distributed incoming and outgoing mails and faxes
• Greeted visitors, ascertained nature of business and direct visitors to appropriate person
• Operated switchboard; directed all incoming calls to concerned people with proper information
• Managed enquiries at reception, received and dispatched deliveries
• Received and distributed incoming and outgoing mails and faxes
2006-2007 AKED AL YASAMIN Event Coordinator SHARJAH UAE
• Exhibition Originating Officer
• Receiving applications from exhibitors and companies to participate in exhibitions.
• Organizing Exhibitions & stands, insuring that the exhibits are displayed systematically
• Insuring the element of security & safety in exhibitions.
• Introducing the exhibitors to each other
• Representative in Dubai summer festival with Dubai Police
Feb-April 2005
Hassan Al Ra'eisi Law Office
Receptionist
• Greeting visitors,
Dubai -UAE
• Screening calls and scheduling appointments.
• Arranging travel plans.
• Maintaining and updating filing system
• Drafting Correspondence
• Received and distributed incoming and outgoing mails and faxes
• Managed enquiries at reception, received and dispatched deliveries
• Handling client's complaints in the most effective and professional manner to avoid arguments from both end
Jan-July 2004 Sofia Wedding Services Sharjah
Receptionist Cum Secretary U.A.E
• Handling a busy switchboard and arranging appointments
• Issuing invoices and preparing service quotations
• Filing and minor book keeping.
• Organizing and attending meetings and ensuring their manager is well-prepared for meetings;
• Liaising with clients, suppliers and other staff.
• Handling client's complaints in the most effective and professional manner to avoid arguments from both end
June-Sept. 2002 Saudi Jewel Beauty Company Sharjah
Receptionist U.A.E.
● • Screening calls and greeting clients and visitors.
● • Scheduling and coordinating appointments
● • Handling a busy switchboard and arranging appointments
• Issuing invoices and preparing service quotations
• Filing and minor book keeping.
• Organizing and attending meetings and ensuring their manager is well-prepared for meetings;
• Liaising with clients, suppliers and other staff.
• Handling client's complaints in the most effective and professional manner to avoid arguments from both end
2005 Middle East Centre Sharjah Information System U.A.E
2003 Ma'amoun International Centre Double major (Business management & Cosmetics) Damascus Syria
2002 Al Ghubaiba High School Sharjah, U.A.E.