ريما هواش

• Initiate local procedures to streamline Government Department’s processes such in Immigration, Shoun, Civil ID, and Facility Security etc...
• Coach General Services staff and provide guidance to ensure maximum efficiency.
• Establish smooth flow of information and communication within General Services team vs. Business Units operations.
• Manage Government Ministries, Immigration, Shoun, Traffic Department and Civil ID Department Service Orders Requests/applications.
• Manage Personnel’s Gate passes; Set plans, process and deadlines.
• Manage Contracts Manpower Quota and plan consumption as needed.
• Manage General Services Department’s P&L in alignment to Business operations activities.
• Control and Track staff conduct in compliance to Client and Government Departments policies & regulations
• Design an implement automated system that assist in speeding up General Services Department and Business Unit activities.
• Enhance Customer Care approach among General Services team and conduct regular service quality meetings to improve performance quality.
• Fulfil the concept of Engage to Excel among General Services team members; and Schlumberger Segments.
• Implementation of Transformation Methodologies within General Services to match the growth pace of operations activities.

 Resource Management excellence and forecasting accountability.
 Petro-Technical Engineers Career Development & Management:

• Technical growth; Technology and Science skills; Professional and Consulting skills; enhance competencies. Gradually elevate PTEs base towards Senior III and Principal levels
• Cross-Talk Training Survey initiation and set training plan; have PTEs skilled and competent by-directional in both domain science and technology utilization.
• Enable SIS Kuwait PTEs demonstrating technical depth and breadth across:
o Science - Science Domains
o Technology - Technology Domains
o Science - Technology Domains
o Expose SIS Resources to local training challenges
o Fixed Step Training Turnaround
• Renovate PTEs soft skills i.e. Reporting, English Language, Presentation Skills Enhancement, Improve Professional Image and Etiquette, Communication and Listening Practice, Problem Solving Skills and Project Management Training

 Schlumberger and SIS - Kuwait transformation accountability
 Owner of Services Portfolio
 Contractor and Sub-Contractors Resourcing Management

Commercial:
• Manage Training and Software Maintenance & Support business for ME region.
• Develop Pricing and Selling Strategy, implement and change as needed.
• Initiate Service Level Agreements for all business divisions.
• Develop Monthly Sales Analysis and Reporting.
• Manage Tendering Process; RFP protocol process including soliciting RFPs from desirable prospective clients and writing proposals in coordination with Sales and Operations teams. Review and approve price calculators, deal models, bid sheets, purchase orders.
• Manage the Revenue Booking with Finance Department.
• Own Payment collection process.
• Manage Partners agreements Terms and Conditions, Legalization, Registration at Ministry of Commerce and Industry

Marketing:
• Manage company’s overall marketing and strategic planning programs, and corporate communications. Facilitate client development through marketing and client services programs
• Design, implement, and facilitate annual marketing plan for the company. Support and facilitate development and implementation of business/marketing plans.
• Manage company’s pre-qualification and registration with clients in the ME Region.
• Enhance relationship with client thru Client satisfaction surveys, Clients Awareness, Development activities and Training, Events Sponsoring.
• Manage Company Positioning in ME Market.
• Develop and administer marketing database which includes client and prospect information, mailing list etc..
• Develop campaigns involving media, marketing, internet, and high-level events.

Human Resources:
• Evaluate organization vision, mission, structures, processes and people and recommend, design and facilitate implementation of solutions to ensure alignment with the Company’s overall direction.
• Responsible for implementing, enforcing and administering employment regulations as well as corporate policies and procedures.
• Ensure accurate and written job descriptions with clear job accountabilities, reporting structures and career paths
• Develop training plans and programs; organize training sessions, workshops, and activities
• Initiate Grading System and draft Job Descriptions.
• Establish salary guidelines for hiring and performance evaluations for each job within the organization
• Provide recruiting and hiring support by developing recruitment plans and implementing activities such as internal communication, placement of ads; reviewing resumes, conducting screening interviews, evaluations, and reference and background checks; writing offers.
• Develop staff orientation and induction program.
• Ensure accurate employee files
• Administration of all corporate and employee benefits and services to include health care programs.
• Provide proactive guidance and counsel to managers and employees on employee relations issues.
• Management of workplace safety programs at operations sites and ensure accidents reporting.
• Manages all worker’s compensation.
• Supervise and review payroll processes to ensure timely salary deposits of the employees.
Customer Support:
• Drive Customer Service Team to ensure high level of customer satisfaction.
• Prepare customer satisfaction analysis
• Align and improve Company’s policies/practices vs. major competitors, and partners’ policies.
• Set customer service goals and support results through best practice leadership and management principles.
• Study company’s performance, address issues and suggest active solutions to management and partners.
• Manage Software Maintenance & Support (SMS) business for the ME regions.
• Supervise SMS “Renewal-to-Payment” process and set all-in-all policies/strategies required to achieve company’s target.
• SMS forecast vs. SMS renewal’s pipeline.

Training:
• Develop Training pricing and selling strategy.
• Promote training business in coordination with Marketing, Operations and Sales Teams in ME Region.
• Handle Training logistics
• Manage Training “Sales-to-Payment” process.