Administrative Assistant
PANIS AND SHAH ASSOCIATES DMCC
Total years of experience :12 years, 11 Months
Key Result Areas:
* Primarily responsible to provide complete advice and company set up in UAE.
* Initiate contact with assigned leads, answer all inquiries and submission of
applications through online portal.
* Direct all aspects of company formation, visa renewal, liquidation, and amendments.
* Devising and maintaining office systems, including data management and filing.
* Liaising with free zone authorities for the registration of the companies and
obtaining license approvals for setting up client's business.
* Develop long-term relationships with new and existing customers.
Key Result Areas:
* Handled all incoming business and client requests for information.
* Preparing quotation, purchase order, vendor invoices and processing incoming
payments.
* Provided strong attention to detail, exemplary customer service and team-player
attitude.
Organised international travel arrangements for staff members, including all
transportation and hotel stays.
* Oversee office inventory activities, including ordering and requisitions, stocking and
shipment receiving.
* Maintained computer and physical filing systems.
Responsibilities include taking incoming calls for Customer Relation Dept.
* Assisting cardholders on their accounts and meet the key performance indicators as
set by the Management.
* Monitoring calls to evaluate domain knowledge accuracy.
* Conduct compliance audits/Attend cross calibration across sites with different
suppliers.
* Create trend analysis & defect analysis report to identify process level issues.
* Create reports and graphs to analyze efficiency of process.
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