ريناد محاسنه

• Managed the full project cycle, including planning, implementation, monitoring,
reporting, and coordination, ensuring compliance with organizational procedures and
donor requirements.
• Coordinated project implementation with implementing partners, consortium
members, technical teams, and key stakeholders to ensure timely and high-quality
delivery of activities.
• Oversaw project monitoring and evaluation (MEAL) activities, tracked progress
against work plans and indicators, and supported evidence-based programme
adjustments.
• Supervised, mentored, and built the capacity of project staff and implementing
partners to strengthen programme quality and compliance.
• Prepared and reviewed technical, quarterly, interim, and final donor reports, ensuring
accuracy, quality, and timely submission.
• Coordinated with MEAL, Protection, Finance, Logistics, and HR teams to support
integrated project implementation and operational planning.
• Managed project documentation and ensured compliance with organizational, donor,
financial, safeguarding, and accountability standards.
• Conducted regular field visits to monitor implementation, provide technical support,
identify operational challenges, and strengthen partner performance.
• Monitored project budgets and expenditures in coordination with finance teams,
supporting budget tracking and efficient resource utilization.
• Coordinated procurement planning and logistical requirements to facilitate timely
implementation of project activities.
• Established and maintained effective partnerships with government institutions,
NGOs, community-based organizations (CBOs), UN agencies, donors, and
humanitarian stakeholders.
• Participated in coordination meetings, technical working groups, and consortium
forums to strengthen collaboration and information sharing.
• Contributed to needs assessments, project design, proposal development, concept
notes, work plans, and budget preparation for new humanitarian interventions.
• Promoted safeguarding, Prevention of Sexual Exploitation and Abuse (PSEA),
accountability mechanisms (FRCM), and the Do No Harm principle throughout
project implementation.
• Led project visibility and communication initiatives in collaboration with internal
teams, consortium partners, and donors.
• Contributed to country programme strategy, resource mobilization efforts, and the
identification of funding opportunities.

• Managed communication with beneficiaries, providing essential information on available
services and ensuring proper referral pathways were followed.
• Coordinated the implementation of case management procedures, including creating case plans
and providing regular updates to the case management database.
• Partnered with community-based organizations to improve program coordination and deliver
services effectively.
• Assisted in developing and updating project-related documents, ensuring compliance with
international protection standards.

As a Technical Shelter Assistant with the Norwegian Refugee Council (NRC) in Zaatari Camp, I assessed shelter needs, coordinated aid distribution, and ensured safe housing solutions for refugees. I conducted case referrals, facilitated needs assessments, and collaborated with beneficiaries to improve housing conditions and access to essential services. Additionally, I played a key role in the E-Wallet initiative, which enhanced financial accessibility for 85% of camp residents. My work involved community engagement, vendor coordination, and emergency response efforts, particularly during the COVID-19 pandemic, ensuring timely shelter assistance and financial support for vulnerable populations.

• E Wallet Initiative: Designed and managed a camp-wide financial literacy and e-wallet program,
enrolling 85 of the camps tenants. Trained and coordinated 12 Incentive-Based Volunteers to
establish a call center, onboard beneficiaries, and facilitate workshops.
• COVID-19 Emergency Response: Volunteered during the pandemic as part of a multifunctional
team providing on-site support for cash assistance, hygiene care, and emergency response. Led
transportation logistics and managed financial operations for cash disbursements.
• Vendor Management: Collaborated with logistics teams to equip caravans with screens, printers,
and seating. Issued PRs, monitored procurement timelines, and verified the quality of materials.
• Conducted needs assessments and ensured timely case referrals, supporting beneficiaries across
shelter and protection programs.
• Organized focus group discussions and workshops covering financial literacy and livelihoods,
resulting in measurable improvements in beneficiary engagement.

• Conducted household vulnerability assessments, technical surveys, home visits, and
field validations to determine eligibility for shelter and cash assistance interventions.
• Planned, organized, and implemented field activities in accordance with project work
plans, organizational procedures, and quality standards.
• Prepared technical documentation, beneficiary files, contracts, and supporting records,
ensuring completeness and compliance with programme requirements.
• Coordinated with beneficiaries, landlords, contractors, community representatives, and
internal departments to facilitate timely implementation of project activities.
• Supported the implementation of shelter rehabilitation, cash assistance, and financial
inclusion interventions for vulnerable refugee households.
• Led the implementation of a camp-wide e-wallet and financial literacy initiative,
promoting financial inclusion and strengthening beneficiaries financial management
skills.

• Conduct home visits to households for assessment, verification, or follow-up with participants.
• Assist with ATM card distributions and IRIS withdrawals at the bank.

• Managed over 1, 000 household social assessments to prioritize access for the most vulnerable
populations, identify needs, and support aid distribution
• Helped expand the program by coordinating case management efforts across 12 Jordanian cities.

• Conducted household visits for beneficiary assessments, verification, and follow-up to
support programme implementation.
• Assisted beneficiaries with ATM card distribution, cash assistance orientation, and
cash withdrawal processes.
• Maintained accurate beneficiary records, case documentation, and programme
databases in accordance with organizational procedures.
• Provided beneficiary information and facilitated communication between communities
and programme teams.
• Supported field monitoring, beneficiary follow-up, reporting, and programme
documentation to ensure quality implementation.

• Conducted social and household assessments to identify the needs and vulnerabilities
of low-income families.