Reenita Patra

• Managed a team of 7 to create clear documentation for 5 SaaS solutions; established a language style guide, enhancing clarity and improving document impact by 30%
• Spearheaded cross-functional collaboration with product managers, implementing a documentation enhancement strategy that enhanced overall team productivity by 15%
• Acquired comprehensive product knowledge through hands-on testing and validation, identifying 20+ critical bugs that enhanced overall software stability for diferent products

• Crafted compelling content for 15 key features, enhancing user engagement and reducing bounce rates by 20%; led to a notable increase in conversion rates by 3X
• Created content for internal and external communications, technical documentation, brand app/web content design leading to a 67% rise in registered users in 2022 and 81% in 2023
• Pitched and implemented content design for the Unfold23 Event website, sponsorship brochure, teaser video with the highest CTR of 72%

• Served as point of contact for streamlining communication process among stakeholders across three regions: USA, UK, and South Korea, for Samsungs chatbot project
• Led a team of 4 to conduct thorough assessments on newly developed functionalities resulting in improved customer satisfaction ratings by 40% after implementation of fixes
• Crafted 1000+ responses for AI, SaaS, Chatbot UX copy, improving yearly user influx by 55-68% (2018-2020)

• Managed a team of 6 ghost writers to edit 100+ journals in APA, MLA, and CMS styles
• Worked on 200+ projects for top publishers like OUP, Macmillan, Penguin, Pearson, etc