Sales Manager
Power Transmission Systems Co.
Total years of experience :29 years, 8 Months
Making sure full range of company products and services are sold to all customers' base and prospects.
Ensuring customers are charged the correct price for the products.
Presenting one face to the customers
Providing a flexible customer focused approach
Deriving growth of profitable revenue and trading base across all customers levels through three key business elements:
- Development of Existing & New Customers
- Improvement of revenue quality
- Improvement of profitability
Responsibilities: Lead sales coordinators team with in Riyadh Major Accounts, to become an efficient and highly productive team through the implementation of Common sales practices and Standards taking in consideration the voice of the customer (2 CS, 1 indoor sales and 1 implant)
Monitor & analyze all sales activities to confirm that all functions comply with processes standards & procedures.
Provides company management with an objective perspective on current year performance (KPI’S) and forward forecasts analysis
Increased sales and improved revenue quality through selling our advantages i.e., Feature Based Selling, matching our customer requirement
Achievements:
Apart from executing my role of a Major Account Manager, I was entrusted with the additional responsibility of Branch Manager Riyadh between Nov. 2008 -April 2009
• Growth of the revenue by 48 % in 2011 over 2010
• Growth of the revenue by 32 % in 2010 over 2009
• Doubled the revenue of 2008 by 100 % in 2009
• Built up the Express Freight revenue contribution to Riyadh total freight revenue from scratch to 25%.
• Achieved the revenue target for 2008 not only that but Stretch target as well
• Increasing Sales revenue in 2008 by 107% over 2007
• Won the AMEA Award in Q4 2008
• Achieved Gold standard set for the sales academy in selling excellence
Duties and Responsibilities:
• Maintaining & developing existing accounts base against the competition by interface sales calls Matching benefits to clients requirements
• Maximizing opportunities of developing new business by gaining new customers and up selling to existing Customers
• Contracts negotiation (prices, terms of payment, etc.)
• Maintaining the market share against the competitors for more than 350 customers.
• Coordinate with other departments to reach to the customer’s needs.
• Reporting to the branch manager
Achievements:
• DO3 became the largest Area in KSA & the revenue was increased by 258%
• Business development award in Q 2001
• Team Member, Province of the year award 2001
• Won the Prize of largest ST conversion in 2003
• Top Achiever award Q1 2006
• Won the AMEA Award Q1 2007
• Won the AMEA Award Q4 2008
• Played Major role in maintaining and building up Jubail branch
• Played Major role in gaining and developing 80% of the Major accounts in DHA before moving to RMA
• Achieved silver standard set for the sales academy in selling excellence
Duties and Responsibilities:
• Maintaining & developing existing accounts base against the competition by interface sales calls.
• Developing new business by gaining new customers.
• Maintaining the market share against the competitors for more than 220 customers.
• Handling Jeddah Cornish & Tahliah Area (No. Of accounts and revenue was increased to Double.
• Handling various key accounts in Jeddah such as
Rajab & Silsilah, Maghrabi Medical & Saudi Import SBM etc…..
• Managing a service support team as a business unit consists of:
1 Front counter Agent \{ Express Centre Supervisor\}
1 Customer Service Agent
8 Couriers (Drivers)
Achievement:
• Converted 90% of accounts into Import Express
• Revenue was increased by 300%
• Number of accounts was doubled
Duties and Responsibilities:
• Attending clients at the counter.
• Handling Cash Sales of the Express Centre.
• Data capturing for the collected shipment for the day from my couriers
• Credit control \{credit notes, invoice sorting, awb, invoices copies to customers, follow up for payment and finally prepare the input sheets for collection to achieve and over achieve collection target.
• Doing the above consistently was a reason to get promoted to Sales
Achievement:
Exceeded management Expectations and over achieved the targets by 120% and the feedback from Customers Internal and External was a reason to be promoted to Sales Executive
Excel listening carefully to client, understand their requirements, articulating product /services benefits to maximize Customer Satisfaction hence build and maintain enduring customer relationships to boost sales and generate repeat business that positively impact the profitability.
Duties & Responsibilities:
• Attending Clients calls for bookings, track and trace.
• Following up customers inquires.
• Solving problems by listing to them and following up with the concerned department keeping the customer posted proactively till it is resolved.
• Handling Cash Sales.
• Collecting prospects data and forward them to Sales Manager.
• Keeping a log for Customers feed back as well as the problems.
• Maintaining healthy relationships with various internal Customers resulting in the required positive impact on the level of service offered to Clients.
• Doing the above was a reason to get promoted to Express Centre Supervisor.
