Refaat Fahmy

1. Lead, train, and manage a team of foremen and labor crew.
2. Coordinate the property management team to ensure that high quality services are consistently provided to owners and tenants in the management of properties.
3. Actively market the property management service to local Qatari property owners to achieve a working database of a diverse array of units for offer to lease.
4. Negotiate the property management agreement with the property owner.
5. Ensure properties are maintained in accordance with the owner’s instruction.
6. Responsible for arranging the prompt preparation and distribution of monthly or bi-monthly owner statements and accompanying payments.
7. Coordinate incoming and outgoing inspections in accordance with company requirements.
8. Utilize the company software to prepare all necessary documentation including management agreements, inspection reports, and maintenance / repair reports.
9. Handle maintenance issues including obtaining quotes and confirming job with tradesperson, checking and entering invoices.
10. Ensure company motor vehicle for labor is maintained both mechanically and aesthetically at all times including current insurance.
11. Coordinate with equipment and tool suppliers to ensure the lowest price and highest quality of materials to be utilized in maintenance work.

Responsibilities:
• Serviced the property management requests of clients for the company properties 5 residential buildings
• Handled and prepared all the documents related to the property management (lease agreements, furniture check lists, handing over lists, moving out lists….etc.)
• Handled day to day operation of the properties (moving in, moving out, rent collection, daily maintenance requests) & following up the activities of the existing and the new competitors at the residential properties market to develop our services to our tenants
• Handled the new projects of the company from receiving the project from the contracting company, dealing with all the suppliers (Furniture, Electronics, Kitchen appliances, Gym equipment, Linen) and the subcontractors (Cleaning companies, .. etc)
• Managed a team of 10 company employees (including maintenance team)
• Obtained and compared quotes for repair and maintenance work
• Managed the database and cash flow reports for the rental properties
• Reported weekly to MD of the company regarding to the activities of the property management and all suggestions for developing our services

• Managed all the operations for one of the new mall, the mall consist of (200) shops, (13) restaurants, coffee shop, supermarket and entertainment area
• Prepared all the rules and regulations to run the operations inside the mall
• Managed a team of (15) staff (Floor Supervisors, Customer Services and Supporting Services staff)
• Dealing with all of the contractors and subcontractors which they providing services to the mall (A/C’s System, Elevators, Escalators, Electrical, etc…….)
• Coordinating with the Events Manager, all the activities inside the mall (like Fashion Shows, etc….)
• Coordinating with leasing department regarding to the status of the shops
• Followed up and supervised all the activities of the tenants which related to decorations of their shops and all other services required to start their business
• Dealing with all the complains of the tenants to keep high level of service
• Following up all the suggestions of the clients to improve the business

December, 2008 to December, 2010
Head of Property Management
• Serviced the property management requests of clients for the company properties 3 serviced apartments buildings (100 apartments), 7 residential buildings (97 flats), stand alone villas (16 villas), complex of Town Houses and the managed properties for the other landlords compound villas, 1 residential building (18 flats), 8 apartments (Zig Zag Towers & the Pearl Qatar) with a combined total of 300 rental units
• Handled and prepared all the documents related to the property management (lease agreements, furniture check lists, handing over lists, moving out lists….etc.)
• Handled day to day operation of the service apartments (booking, moving in, moving out, rent collection, daily maintenance requests) & following up the activities of the existing and the new competitors at the serviced apartments market to develop our services
• Handled the new projects of the company from receiving the project from the contracting company, dealing with all the suppliers (Furniture, Electronics, Kitchen appliances, Gym equipment, Linen) and the subcontractors (Cleaning companies, .. etc)
• Managed a team of 20 company employees including maintenance team, building supervisors, reception staff and security staff
• Worked closely with landlords and 3rd party vendors to ensure services are delivered on time according to the contract
• Obtained and compared quotes for repair and maintenance work
• Managed the database and cash flow reports for the rental properties
• Reported weekly to MD of the company regarding to the activities of the property management and all suggestions for developing our services

October, 2004 to December, 2008
Property & Leasing Manager
• Procure and list properties compounds & developments for rent.
• Procure and list properties for sale, investment properties, development and re-sale.
• Procure properties to manage, rent collection, maintenance, refurbishment etc…
• Train the leasing team of 5 leasing consultants.
• Conducting and analyzing market surveys, developing marketing and sales strategies, evaluating properties and compiling statistics.
• Handling the properties management of the company and supervision the other divisions which related to this subject accounts, maintenance, cleaning etc….
• Obtained and compared quotes for repair and maintenance work
• Reporting weekly regarding progress made as well as suggesting ideas in terms of team progress and development, during the weekly meeting with GM of the company.

Responsibilities:
• Achieving the target of the leased properties to get %100 occupancy percentage.
• Preparing the market researches about the new properties and the new competitors.
• Through a good base of relations, I assisted my company to control the time schedule especially when we are dealing with the government sectors.
• Co-ordinate with the other departments of the company to get the highest level of satisfaction for the company’s clients.
• Creating new ideas to improve the business process to increase the market share of the company.