Carrier Relationship Manager
Expereo international
مجموع سنوات الخبرة :12 years, 11 أشهر
•Establish and develop relationships and service level agreements with ISP, Carriers, and Telecom and Equipment organizations. •Drive an optimized cost base of the carrier / provider services by setting up and maintaining an optimal mix of carriers / providers per market, and by leading effective negotiations and implementing innovative commercial models; •Consistently assess Expereo’s cost profile with its local providers and identify and implement initiatives which will result in cost savings;
•Lead Master Service Agreement negotiations with these carriers / providers. Key items are service specifications, pricing, service levels, licenses, processes and terms & conditions;
•Translate services of carriers / providers into proposals for standard Expereo Portfolio services (incl. pricing and terms) within the rules as defined by Product Management;
•Regularly review the operational and commercial performance of the carriers / providers, initiate improvements and change carrier / provider preferences where required; •Keep track of new developments in the designated region, in terms of available service technologies, pricing, service levels, and regulatory environment;
•Support sales with commercial projects where additional services/ solutions and/or special commercial conditions from carriers / providers are required;
•Act as main interface between Expereo and in-country supplier partners within the designated region and support operational escalations (e.g. with regard to procurement, provisioning, performance, support or finance).
•Identifying and selling prospects; maintaining relationships with clients. •Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions(Fixed broadband internet solutions, IVPN, VPN, B2B/VAS, Lease lines, wireless links). •Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. •Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. •Prepares reports by collecting, analyzing, and summarizing information.(business case, ROI, KPI, projection report ) •Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. •Contributes to team effort by accomplishing related results as needed.
•Presenting customers with added value services that match their business needs
•Searching for new customers for Mainetti Egypt •Receiving orders from George ASDA & TESCO Customers, prepare, follow up with (planning, production clearance & finally with the finance dept.) •Receiving orders from sister companies, preparing it and follow it up.
•Preparing weekly monthly reports.
•Analyze markets to identify new customers or revenue streams. •Manage all the details related to the order with the customer from A to Z.
•Responsible for coordinating and providing direction for customer service initiatives and working with operations and customers to deliver consistent and high level of customer service. •Generate Order Template/Confirmation Management for customer order placement Escalate the orders to operation team timely for shipment timeline Review Key Performance Index (KPI) and end-to-end performance shortages.
•Order processing of Bill of Materials (BOM) Review customer BOM and Product Matrix for understanding of product requirements.
•Maintain and maximize growth potential of existing key customers and respond to customer needs, enquires and address their concerns.
•Responsible for costing and quotation accuracy.