Field Interviewer
The Nielsen Company
Total years of experience :15 years, 2 Months
➢ Responsible to research and monitor on every assigned project.
➢ Gathers information and conducts surveys on assigned project.
➢ Engages with the clients on specific projects regarding conducted surveys.
➢ Submits daily report regarding productivity.
➢ Handles appointments for other projects (telephonic).
➢ Reports and suggests discrepancies on questionnaires.
August 2010 - August 2013
ECEnterprises Group Manila, Inc.
Position Title (Level): Quality Assurance Specialist
(1-4 Years Experienced Employee)
Specialization: Customer Service
Industry: BPO / IT-Enabled Services
U
• Monitors daily calls of TXU Energy's sales agents.
• Monitors program performance after implementation to prevent reoccurrence of program
operating problems and ensure efficiency of operation.
• Recommends program improvements or corrections to help close a sale.
• Completing reports and presents statistical analysis and findings.
• Researches best practices to impact quality improvement initiatives and utilization
standards.
• Working with others to develop and streamline work flows.
• Providing feedback to both management and employees on the quality of work.
Jan 2009 - Aug 2010
APAC Customer Services Inc.
Position Title (Level): Customer Care Specialist
(1-4 Years Experienced Employee)
Specialization: Healthcare - Nurse/Medical Support & Assistant
Industry: BPO / IT-Enabled Services
EMPLOYMENT HISTORY: (Contd.)
• Assigned to answer inquiries of HUMANA Network Providers regarding benefits and eligibility of members as well as claims status.
• Handles provider disputes regarding paid and unpaid medical claims.
• Explains the different Medicare and commercial policies of HUMANA Insurance
Company.
• Gives brief description and possible solutions to certain problems that providers
encounter on their medical claims.
Graduate of 2008 Professional License (Passed Board/Bar/Professional License Exam) of Nursing Institute/University: Our Lady of Fatima University, Philippines CGPA: 87/100