Mohamed Ali

* Approve loans within specified limits, and refer loan applications outside those limits to
management for approval.
* Meet with applicants to obtain information for loan applications and to answer questions
about the process.
* Analyze applicants' financial status, credit, and property evaluations to determine feasibility
of granting loans.
* Explain to customers the different types of loans and credit options that are available, as
well as the terms of those services.
* Obtain and compile copies of loan applicants' credit histories, corporate financial statements,
and other financial information.
* Review and update credit and loan files.
* Confer with underwriters to aid in resolving mortgage application problems.
* Negotiate payment arrangements with customers who have delinquent loans
Front-Disk Up selling

* Greet, register, and assign rooms to guests of hotels or motels.
* Verify customers' credit, and establish how the customer will pay for the accommodation.
* Contact housekeeping or maintenance staff when guests report problems.
* Issue room keys and escort instructions to bellhops.
* Keep records of room availability and guests' accounts, manually or using computers.
* Perform bookkeeping activities, such as balancing accounts and conducting nightly
audits.
* Compute bills, collect payments, and make change for guests.
* Record guest comments or complaints, referring customers to managers as necessary.
* Review accounts and charges with guests during the checkout process.
* Transmit and receive messages, using telephones or telephone switchboards.
* Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
* Answer inquiries pertaining to hotel services, guest registration, and travel directions, or
make recommendations regarding shopping, dining, or entertainment.
* Date-stamp, sort, and rack incoming mail and messages.

Achieved whole 2012 target within 9 months & 2013 target till date of leaving.
Roles & Responsibilities:
* Provide Vodafone Egypt High customers with all required information related to the service.
* company products and services with delighting them with a superior customer service.
* Providing guidance in areas of professional matters as requested or needed.
* Applying FCR concept for all customers inquires.
* Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
* Follow up all customers related issues and provide timely feedback to Vodafone Egypt
* High Customers.
* Adhere to Customer Operations Department policies and procedures.
* Provide customers with superior recommendations and actions.

* Selling both new and used cars as well as finance and related product.
* Selling and promoting Finance, Insurance products and Paint Protection.
* Demonstrating vehicles to customers, including taking them for drives.
* Reporting to the vehicle Sales Manager on activities, reviews and analyses.
* Meeting customers face to face and holding sales discussions with them.
* Writing up sales contracts.
* Representing the company at trade exhibitions, events and demonstrations.
* Negotiating the terms of a sales agreement and closing sales.
* Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.
* Arranging appointments via Internet Leads.
* Preparing car purchase packages.
* Cold calling up qualified sales prospects.
* Delivering vehicles to customers.
* Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly.

• react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Appraise team’s performance and produce reports
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
• Ensure and provide flawless, upscale, professional and high class guest service experiences
• Analyze customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipate their unstated ones