ريجينا Njuguna, Front Office Receptionist

ريجينا Njuguna

Front Office Receptionist

Sai Rock Beach Hotel & Spa-Mombasa

البلد
كينيا - Nairobi
التعليم
دبلوم, Diploma
الخبرات
3 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 1 أشهر

Front Office Receptionist في Sai Rock Beach Hotel & Spa-Mombasa
  • كينيا - Mombasa
  • مايو 2016 إلى فبراير 2018

Manning the telephone switchboard for incoming and outgoing calls.
Receiving and welcoming guests.
Handling online as well as walk-in bookings/reservations.
Handling guests complaints/concerns.
Updating and distribution of reports to various departments.

Front Office Receptionist في Milling Co-operation Of Kenya(LTD)
  • كينيا - Nakuru
  • ديسمبر 2014 إلى مايو 2015

Manning the telephone switch board for incoming and outgoing calls.
Receiving and welcoming all guests
Handling customers complaints/concerns for the various departments.
Handling company mail
Distribution of reports to the various departments

Receptionist في Forest Road Villas Limited of Manrik Group Holdings)
  • كينيا - Nairobi
  • نوفمبر 2011 إلى يوليو 2012

Manning the telephone switchboard for incoming and outgoing calls.
Receiving and welcoming guests/clients
Handling walk-in bookings/reservations
Supervising the housekeeping staff
Handling the office store, receiving and issuing of linen, food stuff and room supplies.

الخلفية التعليمية

دبلوم, Diploma
  • في Regional Center for Tourism and Foreign Languages
  • أبريل 2011

received my Diploma certificate in which i attained a Distinction being among the top and also received my internship recommendation letter from Milele Beach Hotel where i underwent my industrial attachment.

Specialties & Skills

Guest Satisfaction
Customer Relations
Building Customer Relations
Customer Interactions
Public Relations
computer literate

اللغات

الفرنسية
مبتدئ
السواحيلية
اللغة الأم

العضويات

wildlife,debate,science congress
  • secretary
  • May 2002

التدريب و الشهادات

First Aid (تدريب)
معهد التدريب:
Kenya Redcross
تاريخ الدورة:
June 2010