Reginald Gregory

• Managed daily network operations, including security and
troubleshooting.
• Planned and maintained secure network infrastructure and conducted
compliance audits.
• Developed network policies, mentored staff, and ensured seamless
service delivery.
• Achieved measurable improvements in network uptime and performance
metrics.

Managed enterprise network operations and ensured high availability of critical infrastructure.
Monitored routers, switches, firewalls, and WAN connectivity across multiple locations.
Performed advanced troubleshooting for network, security, and connectivity incidents.
Implemented network security policies, access controls, and compliance requirements.
Coordinated with vendors, ISPs, and internal teams for issue resolution and project delivery.
Prepared operational reports, RCA documents, and performance analysis dashboards.
Mentored junior engineers and supported technical training initiatives.
Participated in change management, capacity planning, and infrastructure upgrade projects.

• Engineered recruitment funnel improvements, elevating quality of hires
by 20%.
• Designed employer branding strategy, increasing candidate pipeline by
15%.
• Managed the recruitment process for 150+ roles annually, maintaining a
95% fulfillment rate.
• Implemented training for hiring managers, improving selection
consistency.

Operational Oversight: Managing daily workflows to ensure all departmental activities run smoothly and meet
efficiency standards.
AI usage: Daily use of Artificial intelligence and training team for smart work teaching them prompts and how
best can be brought out of AI
Team Leadership: Supervising, mentoring, and scheduling staff to foster a productive environment and maintain
high morale.
Performance Tracking: Monitoring key performance indicators (KPIs) and reporting progress to senior
management.
Process Optimization: Identifying workflow bottlenecks and implementing practical solutions to improve
operational results.
Communication Liaison: Facilitating clear information flow between the front-line team and upper management.
Conflict Resolution: Promptly addressing personnel or customer issues to prevent disruptions in business
continuity.
Resource Management: Assisting with budget oversight, inventory control, and ensuring teams have necessary
equipment.
Strategic Support: Assisting the Department Manager in executing new policies, training programs, and business
initiatives.

• Oversaw multiple commercial properties, ensuring 95% occupancy and
successful lease renewals.
• Managed property budgets, resulting in a 10% reduction in operating
costs.
• Enhanced property marketing and conducted strategic market analysis
for expansion.

Managed daily operations of multiple commercial and residential properties.
Oversaw lease administration, tenant relations, and occupancy management activities.
Prepared annual budgets and controlled operational expenditures to improve profitability.
Coordinated maintenance teams, contractors, and service providers.
Conducted market analysis to support expansion and investment decisions.
Led negotiations for lease renewals and new tenancy agreements.
Prepared management reports covering occupancy, revenue, and operational performance.
Ensured regulatory compliance and implementation of risk management practices.

Managed and mentored a team of sales and leasing professionals to achieve business objectives.
Negotiated commercial and residential property transactions with investors and corporate clients.
Conducted market research and feasibility studies to identify growth opportunities.
Coordinated project timelines, vendor activities, and client communications.
Monitored sales performance and implemented corrective action plans where required.
Developed client acquisition strategies that improved lead conversion rates.
Prepared business presentations, investment proposals, and revenue forecasts.
Ensured compliance with regulatory requirements and company policies.

• Negotiated and closed 50+ major lease agreements, boosting market
presence.
• Used portfolio analysis to enhance site selection, raising forecasted sales
by 25%.
• Administered property operations and coordinated project teams for
increased space utilization by 15%.
• Managed a portfolio worth $100 million and drove annual revenue
growth.

Manage Anti piracy team for sony music
Managed copyright administration and licensing activities for a large music catalog.
Led a team responsible for rights management, royalty processing, and compliance monitoring.
Negotiated licensing agreements with broadcasters, digital platforms, and commercial partners.
Resolved copyright disputes in coordination with legal and business stakeholders.
Implemented process improvements that increased royalty tracking accuracy and reporting efficiency.
Monitored copyright infringements and ensured timely enforcement actions.
Prepared management reports on licensing revenue, rights utilization, and compliance status.
Coordinated cross-functional projects to maximize catalog monetization opportunities.

• Managed rights for a catalog of 50, 000+ musical works and drafted
complex licensing agreements.
• Implemented royalty data systems, improving tracking accuracy by 35%.
• Negotiated high-value sync licenses, driving a 25% increase in revenue.
• Led a team of licensing coordinators and resolved copyright disputes in
collaboration with legal.

Led end-to-end membership sales operations and consistently exceeded monthly and annual revenue targets.
Developed and executed membership acquisition strategies that increased new member enrollment by 25%.
Managed a high-performing sales team through coaching, performance reviews, and training initiatives.
Implemented CRM automation processes that improved member retention and renewal rates.
Established customer engagement programs to enhance member satisfaction and loyalty.
Prepared sales forecasts, pipeline reports, and business performance dashboards for senior management.
Collaborated with marketing teams to design promotional campaigns and referral programs.
Handled escalations, negotiated premium memberships, and maintained relationships with key clients.

• Spearheaded membership acquisition strategies, achieving a 25%
increase in new members within the first year.
• Implemented CRM upgrades for automated renewals, raising retention
rates by 15%.
• Directed a team handling member onboarding and engagement for over
10, 000 members.
• Managed tailored benefit programs, increasing renewal rates by 20%.