Reham Mahanwa

 Assisted in creating a communication process between all levels of management.
 Worked closely with management to develop quarterly management audits that
were presented at the executive meetings.
 Responsible for creating monthly business process audits that went straight to
management.
 Planning exhibition hall layouts and activities programmer such as workshops
 Manage tasks for Committee meetings, including compiling agendas, recording
minutes & drafting correspondence based on meeting outcomes.
 Collaborated with and reported to senior operational leadership regarding all
project deliverable, customer service issues, departmental operational updates,
and human resources activities and functions.
 Involved in organizing and putting together high profile events and conferences.
 Liaising with external clients, marketing agencies and other third parties.
 Carrying out targeted marketer search.

 Producing and collating sales reports and financial insights.
 Responsible for the maintenance and updating of employee database.
 Creating reports and presentations for Office Manger to present to department
heads.
 Organising and facilitating management meetings
 taking minutes of meetings and transcribing and distributing summaries to all
sales managers
 Organising and recording weekly appointments for sales agents
 Ensuring Facilities Manager was aware of new starters and leavers
 Answering phones and dealing with initial enquiries
 Computer expertise, in all MS Office programs (Word, Excel, PowerPoint,
Outlook )
 Responsible for purchase orders.
 Raising of purchase orders and invoice tracking.
 Creating and modifying documents using Microsoft Office.
 Setting up and coordinating meetings and conferences.
 Involvement in social media implementation.
 Updating, processing and filing of all documents

 Develop and maintain positive working relationships with facility management.
 Entering data from customer filled forms, coupon .
 Professionally handle incoming requests or inquiries from customers and ensure
that issues are resolved both promptly and thoroughly.
 Provide quality care and support in a variety of areas including, but not limited
to provide information to customers in response to inquiries about products,
services, promotions complaints, suggestions.
 Handle issues in the best interest of both customer and company.
 Direct requests and unresolved issues to the designated resource.
 Keep records of customer interactions and transactions.
 Record details of inquiries, comments and complaints.
 Record details of actions taken and updating the platform in which data is
entered on.
 Maintain customer databases.
 Communicate and coordinate with internal departments.
 Follow up on customer interactions.
 Provide feedback on the efficiency of the customer care process.