Customer Care
Holiday Factory
Total years of experience :14 years, 2 Months
Senior Travel consultant/ Customer care Representative
Training the new agent in the call center, team leading the team, managing the schedule, * Receiving an inbound call English/Arabic.
* Provide all the inquiries and the questions after analyzing the requests.
* Emailing the customer to serve their inquiries and explain the procedures.
* Preparing complain requests and follow up with the customers.
* Updating the system (Portal).
* Promote and sell Holiday factory packages and services in UAE .
* Supporting the reservation team about any reservation done.
* Receiving payment and creating invoices.
* Travelling to the countries to get to know the supplier and the services.
* Dealing with the supplier for the customer requires.
* Making outbound call for updating details or verification services.
Promting and selling newly launched tablets in Gitex
promoting new programs and giving out more information about the promo.
❖ AXA Insurance
o Customer service executive - (Dec 2009 - Mar 2010)
o Required to handle Motor and Travel insurance sales in the call center. Underwriting, dealt with renewals. Also, took care of other customer inquiries such as endorsement, cancellation and complaints
❖ Paris Gallery Group
Promoter via Gulf Beauty L.L.C (June 2009)
promoted new line perfumes
❖ Dumiarah Real Estate
Sales Executive (April- Sep 2008)
Handle the sales and leasing for different properties all over Dubai. Finding the right property for the clients upon their requests and taking them for viewing.
Mudhish fun city, airport exhibitions (June - Sep 2007)
had to sale mudhish dolls.
❖ Remax Real State
Customer Service & Receptionist (Jan - April 2007)
Dubai, UAE
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❖ Hewlett Packard (HP) (GITEX 2006 - Shoppers, Airport Expo)
o Sales person - (Nov 2006)
o Dealt with various HP products for sales and marketing purposes.
❖ Sony
o Promoter - (Jan - Feb 2005)
❖ Promoted most of the Sony products such as Digital Cameras, Handy Cameras, DVD players, VAIO Laptops, Mp3 players and Car Sound Systems during DSF
❖ Casio
o Promoter - (May 2004)
❖ Promoted the newly lunched Casio Digital Cameras
2002: Ibn Khaldoon School, Shj - 10th grade High School Certificate 2004: Nadia Training Institute. (Secretarial Skill Course) 2005: International Air Transport Association. (IATA, UFTAA)