Customer Service
Sharjah Group Company
مجموع سنوات الخبرة :7 years, 4 أشهر
Customer Service: answering customer's inquiries, handling problems related to IT hardware and software, assisting in sales and marketing.
• AL Manara Training Center 2011 till 2012
( Ajman - UAE)
Scope of work
• ICDL Trainer: helping students to practice & prepare ICDL Exams.
• Teaching general computer.
• English Teacher: Teaching English levels for beginners. Prepare TOEFL Exams with students.
• Prepare IELTS Exams with students.
1
Computer Teacher
Scope of work
Teaching the computer subject for grade 5 to grade 11.
Arranging courses & exams.
• Etisalat (Customer Service Department) 2006 till 2008
( Sharjah - UAE)
Help desk operator
Scope of work
• Internet Tech support & Inquiries.
• Mobile inquiries & technical support.
Special Skills
• MS Office applications. (ICDL)
• Graphic Applications (Photoshop)
Professional Profile
Solid Knowledge of the operating system and the graphic applications.
Understanding of the printing process and photography.
2006 Liverpool University (Joint Venture with Al Khwarizmi Institute) - Computer College - Computer Science Diploma Graduate, ( Dubai - UAE)
