Assistant Vice President (AVP)
Sindh Bank Ltd
Total years of experience :16 years, 9 Months
Working as AVP - Operational Risk where I am responsible to manage bank wide operational risk management framework. Framework consisted of tools such as RCSA, KRI, Scenario analysis, ORAP, issues management & action tracking and loss database maintenance. Setting operational risk appetite and assessing risk levels against it by using sample controls testing, key risk indicators and operational losses. Resource and risk culture development by training and continuous engagement of risk coordinators. Provide quarterly report to Senior Management and Risk Management Committee. Provide timely updates of operational risk issues and decisions to Risk Head.
•Facilitate implementation and execution of Risk Control Self Assessment (RCSA’s) across business units and support functions.
•Escalating the risks falling in high and medium risk categories to Senior Management for their acceptance and mitigation.
•Ensure implementation of action plans to address medium and red key risks on the risk and control self-assessments/risk registers.
•Develop Key Risk Indicators (KRIs) and monitor the changing risk status by collection and tracking of KRI data on defined frequency against established thresholds and their respective escalation to defined forum through KRIs dashboard.
•Measuring operational risk through collection of operational loss data from all business / support units and through development of operational risk scenarios (stress events) in consultation with subject matter experts in order to determine unexpected losses for the bank.
•Develop and distribute standardized loss event templates and monitor the recording of the loss events periodically submitted by the Departments and Branches.
•Participate in the review of Bank’s policies and procedures by identifying control weaknesses or process gaps and providing meaningful recommendations and corrective measures in new product or policies and procedures proposal.
•To plan & design ORM Policies/Procedures and keep it aligned with market best practices & regulatory guidelines.
•Perform root cause analyses on identified risk events to recommend improvements to prevent these risk events from re-occurring in future.
•Provide quarterly report to Senior Management and Risk Management Committee.
•Provide timely and accurate information to the external and internal auditors as and when required.
•Conduct bank wide ORM training session to create ORM awareness among all operational risk coordinators.
• Worked as Operational Risk Analyst where I was responsible to manage bank wide operational risk management framework. Framework consisted of tools such as RCSA, KRI, Scenario analysis, ORAP, issues management & action tracking and loss database maintenance. Setting operational risk appetite and assessing risk levels against it by using sample controls testing, key risk indicators and operational losses. Resource and risk culture development by training and continuous engagement of risk coordinators. Provide quarterly report to Senior Management and Risk Management Committee. System Administrator of “Risk Nucleus” for its complete management. Provide timely updates of operational risk issues and decisions to ERM Head.
Worked as Manager -Systems & Operations Department where I was responsible for development of Policies & Procedures, standardize operating procedures, preparation of SLAs and optimizing workflow processes through Business Process Reengineering (BPR) working closely with other Departments and Shariah Advisors.
Core Responsibilities:
• Identify factors that can gauge strategic and operational achievements related to revenue generation projects and consequently communicate the achievements through internal and external means.
• Develop operating Policies & Procedures for Retail Banking Operations the Bank.
• Issue necessary instructions and guidelines to field functionaries/ branches/other units based on circulars/instructions received from SBP and other sources.
• Identification of gaps in the Core Banking Application software and ensure timely rectification with coordination with IT Department and conduct UATs of recommended changes / newly developed products as and when required.
• Exploration of new techniques, processes Re-engineering and methods to satisfy the business requirements.
• Member of a team developed standard operating procedures. Update policies and procedures manuals based on process improvements and process re-engineering.
• To assist Department Heads by highlighting the GAPs & Risk areas of bank in light of internal & external Audit Reports.
• Maintain close contact with Area Operations Manager & Manager Operations of Branches with the objective of achieving compliance with the following on a consistent basis:
i. Prudential Regulations and other guidelines issued by SBP
ii. Banks SOPs and other guidelines issued from time to time
• Value additions in polices\procedures for enhancement in efficiency of the local operations.
• Maintain liaison with State Bank of Pakistan (SBP) and Pakistan Bank Association (PBA) on various operational issues and other matters.
• To provide necessary support and assistance to the department for completion of their assign task especially queries related to Retail Operations.
Major Achievements:
• Developed BCP, Outsourcing Policy and National Disaster Management Policy in line with Shariah and SBP requirements.
• Revised various Operations manuals including Cash Handling & Teller Operations, Safe & Vault Key Operations, Locker Operations, ATM Operations, Clearing and Collection (LCY & FCY) and Account Opening Manuals.
• Issued detailed guidelines for handling dormant accounts, return statement of accounts, and pension disbursement through banks.
• Standardized the printing stationery used in all branches of Bank and issued guidelines for destruction of unused old stationery stock at branch level.
• Issued detailed guidelines pertaining exceptions/irregularities highlighted by SBP Inspection team during audit.
• Successfully developed and implemented automation in Core Banking System related to cheque book requests, monitoring of staff accounts, printing of yearly statements of accounts.
Re-Engineering & Operation Support Unit:
• Preparation/Issuance of circulars/Guidelines to branches on the basis of directives received from SBP.
• To assist for revision and formulation of policy and procedures to be submitted to management committees as and when required.
• Ensuring that existing procedures are amended/updated on timely basis as enforced from SBP in coordination with Audit, Risk, Compliance, Finance, Legal or external consultants.
• To manage and respond queries in a timely manner received from different BAL branches/Units related to Banks internal policies & procedures.
• Periodic evaluation exercise of Centralized functions for all area/ segments/branches to ensure continuous improvement of quality & control.
• Conduct “Gap Analysis” by reviewing existing policy/ procedure manuals, study of past Audit/Compliance reports/queries, and collect feedback from different stakeholders etc.
• To manage all correspondence like circulation of guidelines and instruments lost reporting received from branches and Pakistan Banking Association.
• Handling of Un-Claimed Funds, their Revival & Surrender to Central Bank.
• To assist Department Heads/Group Head by highlighting the GAPs & Risk areas of bank in light of internal & external Audit Reports.
Centralized Guarantee Department:
• To conduct routine operations on daily basis regarding opening of LG/ Amendment/ Cancellation/ encashment and arrangement of missing documents etc.
• Checking documents relating to establishing LG/ amendment received from party’s/ branches are in order.
• Compliance of regulation and internal policy and procedure.
• Handling of queries related to LGs and timely follow up with branches and other concerns.
• Review and follow up of expired LGs/ claims/ litigation cases, if any
Complaint Management Unit:
• Handle all types of customers complaints received from State Bank of Pakistan, Banking Mohtasib Pakistan, regulatory authorities, Bank web site and other mediums.
• Correspondence with SBP, branches, divisions/units and Area Office regarding to customers complaints.
• Prepare and maintain MIS of bankwide customer complaints.
• Develop automated system for customer complaints for the better handling and monitoring of complaints.
• Coordinate and follow up with branches for the implementation and monitoring of Systems and Operations related task.