Vice President
Mashreq Bank
Total years of experience :22 years, 10 Months
Vice President. Business Controls & Governance in CIBG
• Building & sustaining long-term healthy relationship and loyalty towards bank among the client by providing outstanding customer service with periodic follow up on financial services and banking transactions
• Carrying out researches in order to understand macro-economic growth factors and identify lucrative long term investment options in-line or disassociated from prevalent market trends
• Coordinating with the senior management of various major corporate clients and institutional investors like financial entities, etc.; streamlining deal flows in investment management and credit/banking product
• Preparing stage wise profit projection reports in consonance with preceding factors
• Assigning responsibilities to a team of core competence managers heading overall banking operations
• Abreast with market dynamics and competitor activities, conducting feasibility studies, recommending improvements to the higher management for countering the same on increasing revenue in-flow
• Adhering to all service clauses and ensuring all complaints are addressed within a set time frame
• Setting-up the overall directions, process flow/standards in the branch to deliver targeted results
• Formulated & implemented the new strategies to diversify branch portfolio across a broad range of industries, thus minimizing risks
• Ensured follow-up of financial objectives, goals/institutional growth as per international money laundering regulations
• Carried out the analysis of credit worthiness/risk appetite of portfolio clients and recommended appropriate credit facilities, whilst maintaining compliance with credit policies/procedures
• Maintained stability between portfolio risk value and business lending
• Conducted detailed financial analysis, stock inspections, formal credit checking and market analysis to manage the assigned portfolio effectively
• Tracked performance of granted credit facilities based on daily & other periodic exception reports and controlled usage of approved facilities
Key Responsibilities:
• Researched primary thrust areas of banking business, gauged new opportunities to develop sales/ services based on market analysis, customer feedback and other methods of information gathering.
• Developed long term relationship and loyalty towards bank among the clientele by providing outstanding customer service with periodic follow up on financial services and banking transactions.
• Tailored bank facilities as per customers needs, introduced new products, which serve the adopted marketing strategy to meet assigned targets.
• Responded and catered to inquiries/ complaints from customers to ensure optimal levels of service and long term business relations.
• Ensured adherence to all tactical service routines, best practices processes and procedures on all administrative and operational activities within the branch.
• Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments, as well as actions taken to cater the same.
Other Certifications & Courses: • Cross-Selling & Account Planning, Feb 2010 • NLDU Introducing Mashreq Learning World, Nov 2009 • Neuro Linguistic Programming & Its Role In Personal Effectiveness, Sept 2009 • Customer Feedback Systems Awareness, Jun 2009 • Anti-Money Laundering & Combating Terrorist Financing, May 2009 • Omega I, Jan 2009 • Making Strategy Happen, Aug 2008 • Letters of Credit & Trade Finance, Mar 2007 • UCP 600, Feb 2007 • Financial Statement Analysis, Aug 2006 • Financial Accounting, May 2005 • Internal Communication, April 2005 • Law Related to Banking In The UAE, April 2001