System Analyst
Bevy Solutions
مجموع سنوات الخبرة :26 years, 7 أشهر
• Deployment and maintenance of Hosting severs remotely of Client
• Analyzing clients' existing systems
• Translating client requirements into highly specified project briefs
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Drawing up specific proposals for modified or replacement systems
• Producing project feasibility reports
• Presenting proposals to clients
• Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
• Ensuring that budgets are adhered to and deadlines met
• Drawing up a testing schedule for the complete system
• Overseeing the implementation of a new system
• Planning and working flexibly to a deadline
• Writing user manuals and Providing training to users of a new system
• Keeping up to date with technical and industry developments
• Pre Sales of Microsoft Products, Specializing in Office 365 and Windows 8.1(providing free deployment of Office 365 in schools with free licensing from Microsoft)
• Deployment and maintenance of hosting servers remotely configure DNS
• All administrative work in office
• Software Presentations and Demo for Clients
• Administered, designed and implemented complex network system connecting remote and local systems. This included PRI\ BRI and ATM links.
• Deployment, maintenance, and capacity planning of all servers and desktop systems.
• Ensure optimal network performance by monitoring, analyzing, and implementing performance tuning as required.
• Troubleshooting network problems and engaging the vendors as required.
• Ensure network policies and procedures are followed and kept current to accommodate changing environment.
• Ensure Firewall configuration and logs are reviewed to confirm internal assets are secure.
• Design and deployment of IVR system to suite customer requirements.
• Maintenance and testing of live and backup environment for Customer profile, Linking multiple debit and credit cards, mobile pins, T-pin and ATM Pin generation with the help of vendor (Temenos Branch Banking Application)
• Supporting CRM user’s network across country which included managing the software, hardware and network.
• Customizing of vendor Customer Relationship Management (CRM) application for branches all over Pakistan and Bangladesh to suit Branch Banking needs
• Structure Cabling & Tag Block punching
• Ensure data backup scheduling, monitoring and retention is implemented as per business requirement.
• Supervision of MIS standards and policies in compliance with internal and external IS-audit
• Advance Call routing through IP and TDM with vendor and Telecoms companies
• Installation of Alarm installations, CCTV systems, Access control, Intercom installations and Biometrics systems.
• For call centers in Karachi & Lahore ensure reports were generated on daily, monthly and yearly basis and also to State Bank of Pakistan on quarterly basis (Registered users and ATM Pin generation).
• Attended phone banking calls and dealing with Customers related to Credit card, Home finance, Auto finance and branch banking queries as required.
• Responsible for the management, maintenance and architecture of the Storage Area Network (SAN).
Customer Satisfaction & Quality Department April 2003- February 2004
Bank Alfalah Limited (Karachi, Pakistan)
Responsibilities
• Assist CS&Q Manager in his present assignment.
• Maintaining and updating the branch banking customer's data.
• Coordinated with printers in printing and delivery to the Head office of the Survey Forms.
• Dispatched and received Customer Satisfaction Survey Forms for the Northern Branch customers.
• Maintained complete MIS of Filled / Returned Survey Forms.
• Called up the customers to acknowledge the receipt of CS&Q survey forms.
Data Entry Officer in the Payroll Software December 2002 - April 2003
Bank Alfalah Limited (Karachi, Pakistan)
Responsibilities
• Data entry of employee personal information into a specific database (Payroll) of the Bank.
• Maintaining payroll in the Database.
• Updating employee information.
• Calculating Income Tax & Provident Funds of the employee in the Payroll.
• Maintaining missing documents in employee files.
Sales Executive and Data Entry Officer August 1996 - February 2002
Aer Rianta International Karachi Duty Free Shop (Karachi, Pakistan)
Responsibilities
• Dealing with customers from foreign Countries,
• Maintaining sales transaction in computer on daily basis.
• Bring new products.
• B Com Karachi University
• O' Level Cambridge Board Abu Dhabi, UAE.