IT Support Executive
CHRONOS TECHNOLOGY PVT LTD
Total years of experience :14 years, 1 Months
• Configured, Assemble and installed new systems.
• Troubleshoot and resolved desktop support issues
• Maintained the up to date operating procedures inside the IT department
• Supporting to Desktop Configuration - Network, mail client, internet etc
• Upgrading OS system of Windows XP, Windows Vista and Windows 7 & 8 etc.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems
• Installation of Antivirus / Firewall / and Software.
• Installation, configure LAN/Wan/dialup internet connection.
• Monitoring and deployment of Antivirus on all desktops.
• Maintained daily, weekly back-ups and restore of data.
• Maintained hardware and software record
• Maintaining and regularly updating records & documentation of systems & processes, including reviewing, updating and creating new systems, processes and procedures
• Extending support to all Help Desk Services and support staff on various technical issues
• Overseeing the maintenance, repair and servicing functions of all Office’s computer desktop systems
• Accurately identifying technical deficient’s and conducting repairs or replacement of systems parts as essential
• Responsible to install and upgrade Operating System (OS).
• Extended computer software and hardware support services to the organisation
• Installing software systems and various computer applications and programs
• Responsible for upgrading computer systems and recommending systems upgrades on need basis
• Responsible for troubleshooting other computer peripheral devices such as printers and scanners
• Responsible for preparing reports and maintaining proper records on all technical issues, repairs and maintenance activities carried out.
• Responsible to receive client’s calls.
• Responsible for the resolve technical issue of reliance net connect data card on telnet software and guide to the customer on call if he getting any error or not able to use.
• Responsible for guide to the customer “how to use “NET CONNECT DATA CARD” and troubleshoot to the customer as per needed.
• Try to rectify of client query regarding internet data card on call
Responsible assist to the customer on call as per client requirement.
Windows Server 2k12 Install and configure Windows Server 2012 servers. Monitor and maintain Windows Server 2012 servers. Use Windows PowerShell 3.0 to manage Windows Server 2012 servers. Configure storage on Windows Server 2012 servers. Deploy and manage network services. Deploy and manage a DirectAccess infrastructure. Provide high availability for network services and applications by implementing failover clustering. Deploy and configure virtual machines on Hyper-V. Deploy and manage Hyper-V virtual machines in a failover cluster. Configure Dynamic Access Control to manage and audit access to shared files. Implement the new features in Active Directory Domain Services (AD DS) for Windows Server 2012. Plan and implement an Active Directory Federation Services (AD FS) deployment. Windows 8 Install and upgrade to Windows 8 Configure hardware and applications Configure network connectivity Configure access to resources Configure remote access and mobility Monitor and maintain Windows clients Configure backup and recovery options
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PC Maintenance, troubleshooting, and upgrading Modems, Sound and Video cards, Digital Cameras, Scanners, Printers and other peripherals Assembling a PC from scratch, installing modems, network cards, structured cabling and installing Networks. Administering and troubleshooting TCP/IP, LAN/WAN, Networks Configuration, installation and maintenance Exchange/windows Server 2k12.
