Assistant Manager
Raynor Hotel Apartment
Total years of experience :6 years, 7 Months
Directed day-to-day hotel operations and activities relating to customer relations and front desk. Managed bookings and inquiries via phone or e-mail. Oversaw invoicing and payments for vendors, suppliers, and agencies. Planned, organised and coordinated with teams to ensure smooth delivery of events. Crafted shift schedule and assigned tasks ensuring right person at right place. Monitored overall hotel maintenance activities ensuring compliance with H&S standards. Set rates and created promotional packages on portal.
Ensured best experience for guests from check-in to check-out by offering exceptional services.
Designed and deployed various robust business strategies/plans to enhance overall efficiency.
Competently uncovered areas with anomalies and proposed corrective/preventative actions.
Capitalised on analytics to improve overall profitability, employee satisfaction, and service quality.
Improved overall productivity through careful recruitment and training of new staff.
Uncovered new opportunities and increased booking volume by proficiently handing tele sales marking functions.
Managed staffs’ overall operational activities from sign-in to sign-out ensuring to resolve and minimise complaints. Organised an offered exceptional training to optimise delivery of customer service. Organised and contributed in monthly departmental meetings. Ensured absolute tidiness and cleanliness of front desk area at all times. Collaborated with accounts team to ensure effective financial management.
Identified areas needing attention and deployed immediate repair and maintenance.
Assured coordination between guests and staff to deliver high-class guest service experience.
Actively listened and resolved guests’ complaints, promptly responded to inquiries, examined activities logbooks, and assigned tasks accordingly.
