Reservation Sales Agent
ETHIOPIAN AIRLINES ABU DHABI /SALEM TRAVEL AGENCY
Total years of experience :15 years, 4 Months
Process all reservation requests from customers such as issuing ticket itinerary, changing flight date, rerouting a flight and refund.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Answer to customers reservation inquiries.
Inform clients of essential travel information, such as travel times,
Transportation connections, passport validity, medical and visa requirements.
Receive payment by cash, check or credit card
Process all reservation requests from customers such as issuing ticket itinerary, changing flight date, rerouting a flight and refund.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Answer to customers reservation inquiries.
Receive reservation orders through phone and email.
Inform clients of essential travel information, such as travel times,
transportation connections, passport validity, medical and visa requirements.
Informing travel agent and direct customers about changes in a flight
Announce departure and arrival information for passengers.
Job Responsibilities
Welcome VIP visitors determine nature of business and direct visitors to suitable locations
Monitor Visitor access and issues passes
Answer incoming Telephone calls, routing each one to the correct staff member
Completed typing assignments with accuracy and speed
Receiving inquiries through E-mail / Fax & Telephone
Filing invoices and other necessary documents
Entering data in Arabic and English
Compose letters and other correspondence
Review and proofread documents for executives Signature
Maintaining excellent customer relation and developed customer rapport
I have gote BSc degree in Applied biology and I have certificate in basic computer course.