HR
INTELLIGENT PARTNERS
مجموع سنوات الخبرة :14 years, 4 أشهر
Prepared and implemented training planner for new hires and for conducting transition training for US
Healthcare clients; US Healthcare domain/process &communication training across Accenture business
⚫ Communication & CEFR clearance training for new joiners & tenured teams
⚫ Updated training structures and assessed performance based on analytics;defined and implemented
guidelines for personnel evaluations, staff advancement and recruitment procedures
⚫ Highlighted effectiveness of training sessions to the senior management and other stakeholders for
implementing effective remedial measures based on identified deviations
⚫ Designed and implemented training skills from internal TTT programs; preparing training team by
identifying and certifying internal SMEs
⚫ Maintained updated status of annual and regular compliance training for 1500 existing employees and new
joiners based on operational requirements
⚫ Formulated and presented Standard Operating Procedure; developed curriculum and contents for
conducting training on diverse range of topics
⚫ OJT, TNA & TNI based on the business & operational requirement for process improvement & ADDIE model
coaching structures
⚫ Involved in Agile HR recruitment activities
⚫ Goverance & coaching methodologies based on performance review
⚫ Team handling with new TTT & Art of coaching candidates
⚫ Stake holder management & Reports on the performance/activities/initiatives
Key Accomplishments:
⚫ Enhanced operational efficiency by standardizing the on-boarding requirement, conductedTNA & TNI for
process improvements
⚫ Implemented OJT, PKTs, calibrations, training initiatives and continuous quality improvement programs for
Individual andprocess development
⚫ Launched Knowledge Academy to enhance employee knowledge on healthcare by conducting various
training programs based on operational and process requirements
⚫ Secured highest feedback score - 5/5andknowledge score - 95%;prepared and presented content and
flowchart based on TNA and improvement in quality metrics
⚫ Acknowledged for completing 13 client compliantattestationsat 100% during New Joiner Training program
⚫ Exposed to conducting New Joiners training for 2000+ employees and communication training for 500+
employees joining the healthcare industry
⚫ Recipient of Star of Business Awardstwice for training transition and Encore Awardfor completing pilot
batch training for 200 new joiners in a month
⚫ Bagged Capability Development Monetary Award 2017 for organizing new hire training sessions and
developing structure and content for Global Health Academy
Functioned as backup lead for internal and external quality auditors in Chennai and remote team, and for
Noida & Coimbatore teams
⚫ Client communication & training coordinator
⚫ Guided the quality team in ensuring compliance to client quality SLA to evaluate quality and quantity of
work produced
⚫ Worked on staff development through performance management, goal setting, training and maintaining
effective employee relations
⚫ Set up internal systems, policies and procedures to align operations to client needs, new developments,
regulations, and reporting requirements
⚫ Interacted with the management, staff and clients for maintaining seamless and qualitative operations
aimed at rendering superior quality service
⚫ Led an internal quality team of 25 members across locations - Chennai, Noida and Coimbatore;managed
certification and interview of internal quality auditors based on contractual parameters
Trainer, Team Mentor & Quality Control Associate - Call monitoring & feedback
⚫ Trained new joiners, coached them on the process (end to end training handled)
⚫ Partnered with the supervisor to update on performance management issues and recommend
assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals
⚫ Identified and updated training recommendations to the supervisor based on daily audits for team
members
⚫ Assessed team performance and rendered productivity enhancement feedback;conducted feedback and
error counseling and client calibration exercise to align operations to client quality parameters
⚫ Conducted error trend analysis to identify CTQ and provide training inputs based on team and individual
performance
AR Caller
⚫ Assessed and obtained required information from the insurance carrier for resolving issues on unpaid
claims
⚫ Interacted with insurance companies for obtaining claim status and reasons for nonpayment of the claims
⚫ Evaluated claims paid for compiling payment details and implementing effective remedial measures based
on identified deviations
courses: ACADEMICS & C ERTIFIC AT I O N • Certified Human Resource Generalist
courses: Higher Secondary (72%) – St. John’s Matriculation Higher Secondary, Chennai